Associate Private Client Relationship Manager- Ramsey, NJ

Work Location

Ramsey, New Jersey, États-Unis d'Amérique

40 hours per week

$78,520 – $117,520 USD

The Associate Private Client Relationship Manager (ARM) is a high‑touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment with a focus on clients who maintain smaller balances with TD.

The job partners with other RMs, IAs, Wealth Strategists and Wealth Lending Advisors. The job will also be responsible for retaining and growing assigned client relationships and is accountable for exceeding clients’ expectations for service. The ARM is at the center of the Private Client Services model supporting these smaller balance clients by providing day‑to‑day account management solutions and introducing the full capabilities offered at TD Wealth.

The ARM must focus on maximizing clients’ satisfaction with their banking relationships, maximizing, and seizing the opportunity to retain and grow balances by referring qualified clients to Private Client Relationship Managers in the various markets throughout the TD footprint.

• May work with less complex clients. May bring in subject matter experts earlier in the client relationship as needed
• Ensures those existing clients, where it would add value, are provided with a Private Client Planning Experience
• Effectively implements a process with CSAs to ensure every client receives Legendary service
• Effectively executes a proactive outreach effort across all clients to enhance and expand the overall relationship
• Leverages the availability of Specialists (Taxes, Trust and Estate) in an effort to interest the client in deepening their relationship with TD Wealth
• Executes in a manner that is compliant with regulations, policies and procedures
• Adheres to all federal, state, SRO regulations and firm policies related to all business activities (e.g. OCC, SEC, FINRA, etc.). Ensures all Continuing Education requirements are attained
• Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures
• Responsible for implementing TD’s Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures
• Contributes to a positive and constructive work environment with a focus on supporting the overall Wealth team
• Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that set TD Wealth apart from our competitors
• Represents TD Wealth to the general public in a professional manner
• Is involved in employee community and supports TDBG charity and community initiatives

• 4‑year degree or equivalent experience
• 3 years related experience in a production or client support capacity (track record of high client satisfaction and retention)
• Securities licensed:
  Series 7, 63 + 65 or 66
• Understanding of HNW client needs and products and services available to clients within the segment
• Consultative sales experience preferred
• Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank
• Personalized customer service skills, including ability to work with a wide variety of clients and provide an exceptional level of service
• Self‑motivated, able to work independently, as well as part of a team – working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft applications (PowerPoint, Excel, Word)
• Membership in civic and professional organizations required after employment
• Ability to multitask and manage competing priorities effectively
• Ability to work within a highly collaborative team environment

• Understands and supports the Bank’s Customer Service Strategy
• Considers the impact of decisions on the well‑being of TD, its customers and stakeholders
• Provides the highest level of customer service when dealing with internal partners, vendors or…