Digital Integration Specialist

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays.

We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

Neo Genomics is looking for a Digital Integration Specialist who wants to continue to learn in order to allow our company to grow. This is a hybrid in office position in Ramsey, NJ.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at Neo Genomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

As a Digital Integration Specialist you will focus on supporting Neo Genomics’commercial digital platforms. This includes, but is not limited to, healthcare interoperability, digital front door applications, and the Salesforce customer experience. They serve as a point of contact to address any support issues for both internal and external customers, providing excellent service to all people they interact with.

• Responsible for Neo Genomics’ overall Customer Digital Support processes and being the voice of the customer for technical issues
• Responsible for supporting Digital Technology Solutions operations and ensuring data is safely, securely, and accurately exchanged
• Adheres to support processes, documentation processes, and maintaining SLAs
• Collaborates with internal customers for digital support needs: commercial, laboratory, billing, and other departments
• Interacts with clients via multiple communication channels for troubleshooting and resolution of customer support issues: email, phone, web meeting
• Guides clients through technical processes, offering solutions for issues regarding system functionality, user access, and data flow
• Communicates effectively with customers, keeping them updated on the status of their queries or issues

• High school diploma or equivalent required, Bachelor’s degree preferred
• At least two years of applied experience in a technical support capacity, preferably in a laboratory, pharma or biotech environment
• Familiarity with Laboratory Information Systems and understanding of customer interfaces
• Exceptional interpersonal skills with a focus on customer satisfaction
• Ability to manage multiple customer issues and projects simultaneously while maintaining a high standard of service /li>
• Excellent typing and data entry skills
• Proficient with MS Office programs and database management
• Excellent problem-solving, analytical, and diagnostic skills
• Highly focused on service orientation
• Ability to adapt to changing procedures, policies, and work environment
• Ability to communicate effectively, both written and oral
• Openness to give and receive feedback
• Strong organizational skills, attention to detail, and follow-up skills
• Ability to work independently and as a team player