ESS Workgroup & Solutions Specialist

Overview

The ESS Workgroup / Technical Specialist I provides troubleshooting and diagnostic assistance to all KMBS support channels and supports the Product Planning Team and Customer Engagement Center. The Specialist works with software application programs to resolve workflow issues within a customer’s document management environment, obtains training on all applicable Konica Minolta Office Products, and directly assists SSD, CSC, and DSM team members.

The Specialist also works with Quality & System Support to author technical bulletins.

• Obtain training on all current Konica Minolta products
• Provide support to the Marketing team and the Customer Engagement Center
• Assist in product launch/pioneer meetings
• Serve as a meeting captain for the product(s) considered an SME
• Provide system integration support and diagnostic assistance to all KMBS channels using mechanical and Konica Minolta system knowledge, including main body configuration support
• Collaborate with sales and marketing channels to provide pre‑ and post‑sales support, including proof of concept testing
• Interface with software/application to resolve print issues
• Assist Customer Support Center specialists
• Assist Quality & System Support in authoring/creating technical bulletins

• Associate’s degree or technical certification, or 5+ years of industry experience in multifunctional device or software support
• Familiarity with Windows and MAC OS, competency in installing printer drivers, firmware, and related software on user devices and office networks
• Experience troubleshooting network issues related to printers
• Experience installing and troubleshooting software solutions (Paper Cut, ySoft, etc.) preferred
• Strong understanding of mechanical assemblies, gears, rollers, and other hardware components common in copiers and related office equipment
• Familiarity with circuits, wiring, fuses, sensors, motors, and printed circuit boards; ability to read and interpret technical schematics, blueprints, and wiring diagrams
• Superior verbal and written communication and presentation skills
• Strong technical background in digital/connected products, electronics, and process workflow knowledge
• Strong working knowledge of industry, KM Products (a plus), services, and solutions offerings
• Working knowledge of Adobe CS and Acrobat skills
• Ability to interpret and condense complex information into concise summaries for audiences with varying technical acumen
• N+ certification desired but not required
• Ability to relate to both technical and sales audiences in a professional, personable, persuasive manner
• Ability to work independently and in a team environment
• High degree of self‑motivation to succeed and effectively manage multiple tasks
• Strong organizational and follow‑up skills
• Travel 25%

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.