BDC Administrator

Dealership: L0767 Prestige Toyota of Ramsey

Job Title:

Appointment Setter/Call Center (Internet & Phone Sales)

Full‑time position, schedule includes Saturdays. Previous automotive experience preferred. The appointment setter (or BDC Admin) uses their selling ability, computer skills, courteous phone manner, and positive attitude to get clients in the door. Required duties include handling inbound and outbound calls, follow‑up calls, and a commitment to increase customer service satisfaction with each customer.

• Handle sales calls, internet leads, and database prospecting.
• Answer all incoming phone calls and schedule a sales appointment.
• Contact Internet customers via email, phone, and text to schedule a sales appointment.
• Follow up with the Sales Department to determine if the appointment was kept and its outcome.
• Meet or exceed monthly goals.
• Perform other duties as assigned.

• Previous experience with sales or telemarketing preferred.
• Experience in phone sales, business development, or customer service highly preferable.
• Professional, enthusiastic, and friendly attitude with all potential clients/customers.
• First‑class verbal, written, and communication skills.
• Organized, multi‑tasked, self‑motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast‑paced, dynamic environment where superior time‑management and prioritization skills are essential.
• Computer literate and able to type.

Estimated annual compensation: $45,000 – $95,000. Actual pay offered may vary depending on skills, experience, job‑related knowledge, bonus/commission structure, location, etc.

• Competitive pay.
• Medical, dental, and vision plans.
• Paid holidays & paid time off (PTO).
• Short‑term and long‑term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

High school graduate or equivalent, 18 years or older required. We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.