Compliance Coordinator

Description

The Compliance Coordinator has administration duties assisting department managers as related to Compliance. It also requires the employee to provide quality customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates.

$22-25/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Provides administrative support to the Association’s Compliance Department and works directly with the Assistant General Manager.
• Must be able to sit for long periods of time at the front desk/compliance desk with a pleasant disposition to greet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear and speak in order to receive telephone calls and interact with clients.
• Must answer incoming calls immediately and take clear messages.
• Must respond to messages and return voicemails within 24 hours.
• Handle and distribute mail, packages, checks and other business documents.
• Works with new and current residents to obtain access control badges.
• Responsible for maintaining access control system and viewing cameras.
• Complete data entry into various company systems in support of business needs.
• Check in guests with missing access badges into the computer.
• Preparation and set-up of in-house meeting rooms.
• Ensures event documents are completed prior to event moving forward.
• May occasionally be required to close and lock the clubhouse at shift end.
• Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the office or the client.
• Must know the difference between information that can be shared with co-workers, vendors and clients, and confidential information that should only be addressed with General Manager.
• Work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Documents all communication in the proper software.
• Other duties as assigned.

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Knows when to call for assistance and keeps lines of communication open with his/her team members and supervisor.
• Provides quality level of service to all customers – timely, thorough, responsive and proactive interaction with various company associates to improve customer service to incoming clients.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to “Connect the Dots” and is resourceful in their ability to resolve customer issues and requests.
• Ability to work under tight deadlines and consistently meet deadlines.
• Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload.
• Demonstrates excellent verbal and written communication skills
• Communicates clearly and effectively.
• Mat…