Associate Account Services Coordinator - California

JOB DESCRIPTION

At Delta Dental, our success is built on strong relationships, operational excellence, and an unwavering commitment to our customers. As an Associate Account Services Coordinator, you will play an essential role in delivering on that promise.

This position is ideal for a detail-oriented professional who thrives behind the scenes yet understands the direct impact their work has on client satisfaction and retention. You will serve as a key partner to Account Managers and Account Services Coordinators, ensuring client requests are executed accurately, efficiently, and with a service-first mindset. From benefit summaries to administrative updates, your work will help create a seamless client experience and strengthen the foundation of our business.

If you enjoy solving problems, collaborating across teams, and contributing to a high-performing service organization, this role offers meaningful opportunity to grow and make an impact.

RESPONSIBILITIES

• Own the accurate processing of administrative and non-rated changes for existing accounts, ensuring timely updates to benefit structures, contact information, and account data.
• Develop deep knowledge of system configuration, plan designs, products, and customer benefit structures to confidently support client needs.
• Prepare benefit highlight summaries and respond to client information requests with clarity and precision.
• Partner with cross-functional teams to gather insights and data for presentations, reporting, and issue resolution.
• Research and resolve client inquiries using internal systems and workflows, communicating solutions clearly and professionally.
• Translate complex internal information into concise, client-friendly responses.
• Support open enrollment meetings and, as needed, assist with or deliver presentations in both in-person and virtual settings.
• Contribute to special projects that enhance operational efficiency and strengthen client support processes.
• Actively participate in team meetings and trainings.

QUALIFICATIONS

• High school diploma or equivalent required.
• 3-5 years of experience in Sales, Account Management, or administrative/client support roles preferred, including direct and indirect client interaction.
• Insurance license may be required in some states.
• Strong working knowledge of Microsoft Office, with demonstrated proficiency in Excel and Word.
• Familiarity with Delta Dental and competitor products, service guarantees, Summary Plan Descriptions (SPDs), contractual language, Current Dental Terminology (CDT) codes, and dental terminology preferred.
• Strong customer service mindset with excellent written and verbal communication skills.
• Exceptional organization, time management, and multitasking abilities.
• A detail-oriented, solutions-focused approach with strong follow-through.
• Confidence working independently while collaborating effectively across teams.
• Ability to handle detailed data accurately and maintain confidentiality.
• A professional, courteous, and helpful demeanor in all interactions.
• Ability to work a schedule of Monday - Friday, 8 a.m. to 5 p.m. pacific. and to come into the local office as needed.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 13. $33,600 - $67,900

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work…