Bilingual; Spanish Customer Service Representative - Onsite

We are seeking a dedicated Bilingual (Spanish) Customer Service Representative to join our on-site Call Center team. In this role, you will handle inquiries related to Child Support Services, providing outstanding support through phone calls, chats, and emails. Additionally, you will assist clients in registering for Electronic Payment Cards and Direct Deposit. Successful candidates will be highly customer-oriented, adaptable to evolving policies and procedures, and capable of working both independently and collaboratively within a diverse team.

WORK SITE: 10390 Peter A McCuen Blvd, Rancho Cordova, CA

WORK SCHEDULE: Shifts are 8 hours, with a 45-minute lunch
Shift times range between 5:50 am to 6 pm dependent on unit needs

• Informing Parent Paying Support (PPS) options for making payments.
• Registering PPS to make electronic payments. Informing Person Receiving Support (PRS), the options they have for receiving payments: EPC, bank account/direct deposit.
• Informing Employers of the options for making payments for their employees who are ordered to pay child support. Registering Employers to make electronic payments.
• Handle customer inquiries via phone, chat, and email.
• Provide high-quality service by effectively understanding and addressing customer needs.
• Demonstrate professionalism and a friendly attitude while resolving customer issues.
• Adapt to ongoing policy and procedure updates within the team.

• Must be a U.S. citizen.
• Must be fluent in Spanish (verbal and written).
• Strong computer and phone skills; proficiency in web-based applications.
• Excellent verbal and written communication skills.
• Ability to manage customer interactions with confidence and provide resolutions effectively.
• High School Diploma or GED required.
• Must be 18 years or older.

Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier
2), CalPERS Spring Fed Pool, as well as multiple municipalities and large corporation vendor pools.