Customer Service Representative

Customer Service Representative

Location:

Rancho Cordova, CA (Regional Office) - Cust. installations

Hourly Range: $23-$25

• Responsible for adherence to company policies, including safety and the use of personal protective equipment.
• Meet call coaching expectations outlined in the "Call Coaching Guidelines."
• Make a strong effort to develop appropriate solutions before engaging leadership on complex issues.
• Collaborate with assigned sales representatives to resolve customer needs and concerns.
• Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross‑selling).
• Share account knowledge with fellow team members to ensure customer needs are met.
• Maintain a positive, enthusiastic approach at all times. Maintain a professional demeanor on the phone to exhibit the best impression of Airgas.
• Follow Airgas and department policies and procedures.
• Answer incoming telephone calls to provide desired service to internal and external customers.
• Edit and enter customer orders efficiently and accurately, paying close attention to pricing and location to reduce the quantity of errors and returns.
• Communicate effectively with internal and external resources such as product vendors via phone, email, and website to service customer needs in a timely fashion.
• Utilize product knowledge and vendor training to present new products to customers to increase their awareness of our market segments.
• Work effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor.
• Ensure that customer inquiries are brought to resolution through thorough follow‑through utilizing all resources available; escalates issues to Customer Service Manager as needed.
• Participate in all recommended computer, sales, customer service, and product training as needed.
• Review open order reports consistently to reduce the impact of unfulfilled orders on customers' business needs.
• All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.

• High School Diploma preferred or at least three years' experience or equivalent combination of experience and education.
• Must be able to operate in a drug‑free workplace.

• At least two years customer service and inside sales experience in a similar industry is desired.
• Strong computer skill (Google Suite) and experience with SAP and/or ERP systems is desired.
• Excellent communication and organization skills.
• Ability to multitask and manage multiple priorities under time constraints.
• Motivated, proactive individual who can work both independently and within a team.
• Knowledge of safety, gas, and welding products preferred.
• SAP Knowledge preferred.
• Must be able to work with a wide variety of people with different personalities and backgrounds.
• Strong interpersonal and organization skills. Must be able to build effective relationships with all levels and roles in the organization.
• Strong organizational, team‑building, and communication skills. The ability to work and navigate within a complex matrixed organization.

We care about and support our Airgas families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short‑term and long‑term disability, life and accidental death and dismemberment insurance, Employee Assistance Program, pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company, is a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.