De Novo Associate Banker

Role Overview

Join us in building something new. This Associate Banker requisition supports our DeNovo branch expansion, where you’ll have the opportunity to help launch new locations, shape team culture, and drive client growth from day one. We’re looking for individuals who bring creativity, a passion for business development, and an entrepreneurial mindset with a focus on building strong community and networking relationships.

Deliver exceptional service to BMO customers and prospects. Identify customer needs and provide advice and guidance regarding financial solutions that are in the best interests of customers. Work collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Collaborate with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.

Welcome and guide customers as they walk into the branch lobby, offering advice on available digital and self‑serve options to make banking easy, simple, and fast. As a lobby leader, assist in conducting client conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice. Meet customer transaction‑based needs with seamless execution. Review customer profiles and engage customers in needs‑based conversations to identify potential opportunities and address everyday banking, credit card, and personal banking plans.

Contribute to meeting branch business results and the customer experience. Support operational activities such as inventory management, escalation of service requests, follow‑up on customer applications, filing, and opening/closing activities. Act as a key member of a collaborative and versatile branch and market team. Probe to understand customer personal banking and credit card needs, integrate marketing promotions and programs into conversations, and provide strategic advice.

Organize work information to ensure accuracy and completeness. Find creative approaches that make each customer’s experience feel personal. Look for ways to contribute to the ongoing improvement of the overall customer experience. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

Follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain privacy, and act in their best interest. Keep current with the wider financial services marketplace, the legal and regulatory environment, and uphold the highest ethical standards. Maintain current knowledge of personal banking products, practices, and trends and integrate them into conversations. Identify and report suspicious patterns of activity that may be related to money laundering.

Comply with legal and regulatory requirements of the jurisdiction. Protect the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Complete complex and diverse tasks within given rules and limits. Analyze issues and determine next steps; escalates as required. Take measured risks while protecting the bank by applying the Risk Management Framework in line with the risk culture and approved risk appetite, making sound and risk‑informed decisions that align to business strategy and adhere to applicable policy documents, laws, and regulations.

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Canada only:
  Registration to sell investment products completed or in progress (must be completed within 12 months).
• Confidence and experience in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal…