Network Operations Technician; NOC

Job Summary

We are hiring a NOC Technician to monitor, troubleshoot, and support the health and performance of critical network and infrastructure systems within a live colocation data center environment. This role requires hands‑on experience with data center operations, strong knowledge of fiber and copper cabling, and the ability to respond professionally to system alerts and escalations. The ideal candidate is detail‑oriented, capable of working independently, and committed to accurate documentation and operational excellence.

• Monitor network and infrastructure systems using network management systems (NMS) and dashboards
• Respond to, troubleshoot, and elevate network alerts, outages, and performance issues as required
• Perform fiber and copper patching to support live data center environments
• Run, dress, label, and maintain cable infrastructure, including Cat5e, Cat6, and fiber
• Support rack and stack activities for customer and network equipment
• Assist with troubleshooting connectivity issues across Layers 1 through 3
• Conduct basic hardware diagnostics and replace failed components when necessary
• Document incidents, resolutions, and shift activities in internal tracking systems
• Perform scheduled system health checks, reboots, and patch panel audits
• Support infrastructure installations, including ladder racks and fiber trays
• Follow and enforce all safety protocols, including PPE usage, jobsite cleanliness, and OSHA guidelines
• Communicate clearly and professionally with teammates and other support teams

• High School Diploma or GED
• Minimum of 2 years of experience in a data center or NOC environment
• Hands‑on experience with fiber and copper cabling, testing, and troubleshooting
• Familiarity with network monitoring tools such as Solar Winds, Nagios, or PRTG (preferred)
• Ability to work independently with minimal supervision
• OSHA 10 certification (preferred)
• Ability to lift up to 50 pounds, work on ladders or lifts, and remain on feet for extended periods
• Required to provide basic hand tools, including a multi‑bit screwdriver, snips, pliers, punch‑down tool, flashlight, gloves, tool pouch, and steel or composite toe boots

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)

• Schedule expectation is 8:00 AM to 5:00 PM, Monday through Friday
• Work is performed in a live colocation data center environment requiring adherence to strict operational and safety standards