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Service Desk Analyst
Job in
Rancho Cordova, Sacramento County, California, 95670, USA
Listed on 2026-07-01
Listing for:
Artech
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Consultant
Job Description & How to Apply Below
Service Desk Analyst
Duration: 6-12 Months Contract
Location:
PST - Remote Required
Skills & Experience:
SMQ #1 – At least two (2) years of FTE experience providing ITSM technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end users.
SMQ #2 – At least one (1) year of FTE experience using AWS Connect and Salesforce Service Cloud Voice as a service desk tool.
SMQ #3 – Possession of a current Information Technology Infrastructure Library (ITIL) Certification.
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