Smart Buildings Fire Service Operations Manager

Overview

498164

10-Mar-2026

Smart Infrastructure

Customer Services

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

The Fire Service Operations Manager leads a team responsible for performing service work Fire/Life Safety, Fire Alarm and Fire Sprinkler Systems. The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. Target revenue achievement for this position is greater than $ 15 million annually.

Role Summary

As a Fire Service Operations Manager, you will:

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.
• Maintain excellent organizational and interpersonal skills

Basic Qualifications

• Associate degree from a two-year college or technical school
• 2 + y ears of e xperience supervising teams
• On-the-job i ndustry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
• Must be able to demonstrate an u nderstanding of financial reporting with ability to apply cost control measures
• Familiarity or experience (either through a previous role or through education) with Fire Alarm Systems
• Must obtain NICET Fire Alarm and Water Based Systems certification within 12 months
• Expe rience usi ng Microsoft Office
• V erbal and written communication skills in English
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• 2 + Years of Experience supervising teams
• C16 CA Fire Sprinkler License

Join us today!

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities…