Business Process Improvement Manager; Lean Six Sigma Green Belt

National CORE is dedicated to enhancing the quality of life for individuals and families through affordable housing and community development.

The Business Process Improvement Manager (Lean Six Sigma Green Belt) will lead end-to-end process redesign and build the documentation + control system that makes improvements stick within the Strategic Initiatives department.

• Lead end-to-end redesign for 3rd-party property management and relocation (current-state mapping, future-state design, controls/handoffs, KPIs, and implementation support).
• Own the Process Documentation Library (PDL) standard: templates, minimum required artifacts, review cadence, version control, and quality checks.
• Facilitate working sessions with department sponsors, process owners, SMEs, and Yellow Belts; align decisions, drive closure, and elevate blockers quickly.
• Partner with process automation resources to translate future-state workflows into scalable tools in the Microsoft 365 / Power Platform environment.
• Build adoption: practical training and job aids, communications support, and reinforcement plans so teams consistently use new standard work.
• Establish and run an operating cadence for work streams (milestones, risk log, decision log, stakeholder updates, and KPI reviews).
• Manage and develop a Senior Analyst (Yellow Belt): set weekly priorities, delegate analysis/documentation, coach basic Lean tools, and review deliverables.

• Bachelor's degree in Business, Operations, Industrial Engineering, Public Administration, or a related field (or equivalent experience).
• Lean Six Sigma Green Belt (certified) and demonstrated experience leading process improvement work (DMAIC, value stream mapping, standard work, controls).
• 4+ years of experience in business process improvement / operational excellence / process redesign, owning projects end-to-end.
• Strong facilitation and stakeholder management skills; able to drive alignment across multiple departments and levels.
• Proven ability to produce clear, usable process artifacts (SOPs, workflow/process maps, control plans, KPI definitions, training/job aids).
• Strong written communication and documentation discipline (versioning, change control mindset).
• Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint); comfortable working in structured governance environments.

• Strong facilitation and stakeholder management skills.
• Proven ability to produce clear, usable process artifacts.
• Strong written communication and documentation discipline.
• Proficiency with Microsoft 365.

• Master's degree (MBA, MPA, or related).
• Experience in affordable housing, property management, relocation operations, or other regulated/high-volume service environments.
• Experience working alongside automation/low-code teams (Power Automate, Power Apps, Power BI, Copilot Studio).
• Working knowledge of property management systems (Yardi experience is a plus).
• Experience implementing documentation libraries / knowledge management systems at scale.
• Change management experience (adoption plans, training rollouts, reinforcement and controls).

$58.00 - $70.00 per hour (DOE)

National CORE is committed to diversity and inclusivity in the workplace and encourages all qualified individuals to apply.