Manager, Operations-Ca

Summary

The purpose of this position is to manage and coordinate activities of production, order entry, customer service, project coordination, shipping, facilities maintenance, and inventory control within the branch by performing the following duties personally or through subordinate employees.

• Prepares, schedules, and coordinates activities for fabrication, inventory and customer service activities to meet customer needs while utilizing branch resources and ensuring results meet quality expectations
• Reviews production and operating reports and resolves operational, manufacturing, maintenance and inventory problems to ensure minimum costs and prevent operational delays
• Resolves worker grievances or submits unsettled grievances to Branch Manager for action
• Compiles, stores, and retrieves production data
• Provides customer service, assist with order entry and shipping or fabrication when needed
• Resolves customer service issues such as RMA's, QC reports, credits, and "no charge" invoices

• Individual manages 2 or more employees in the department
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Bachelor’s degree in Business, Operations Management, or related field (relevant education, training and experience may be considered)
• 5+ years of operations leadership experience in production, assembly, or manufacturing preferably within the fenestration, building materials, or construction products industry
• Strong knowledge of window and door fabrication processes, including vinyl, aluminum, wood, or composite systems preferred
• Experience managing logistics, inventory and customer service teams

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit.

The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The travel required for this position is less than 10%.

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.

This job description is intended to describe the general nature of the job and the responsibilities to be performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties and responsibilities may be assigned as needed. YKK AP America Inc. reserves the right to add or remove duties or otherwise modify this job description at any time in its sole discretion.

Employment with YKK AP America Inc. is at-will. Nothing in this job description is intended to create a contract of employment, guarantee employment for any definite period of time, or otherwise modify the at-will nature of employment with the Company. The essential functions of this position are set forth in the above job description and may be subject to reasonable accommodation in accordance with applicable law.

To qualify for this position, an employee or applicant must be able to perform the essential functions of…