System Transformation Operations Facilitator

Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an
authentic experience!

Reporting to the Director, System Transformation & Re-Engineering, Sensei, the System Transformation Operations Facilitator position is responsible for coordinating and operationalizing STAR-supported transformation activities, enterprise transformation activities, and organizational improvement systems within the System Transformation & Re-Engineering (STAR) department. This position serves as a key operational enablement function within STAR’s transformation support model and is responsible for strengthening the operational infrastructure, coordination systems, governance support processes, and execution disciplines that sustain enterprise transformation efforts and organizational improvement activities.

The System Transformation Operation Facilitator partners closely with STAR Leadership, STAR Facilitators, executive sponsors, operational leaders, and cross-functional stakeholders to support coordination and operational execution of STAR-supported transformation initiatives, governance activities, operational workflows, and enterprise engagement efforts. This role serves as a key operational liaison responsible for supporting execution alignment, communication, operational readiness, and sustainment activities across enterprise transformation efforts.

This role provides operational coordination and sustainment support for STAR-supported organizational improvement programs and engagement activities, including the Implemented Improvement Idea Program, Lean Annual Conference, and Executive Huddle. Additionally, the position oversees the sustainment of STAR operational infrastructure including governance support systems, communication platforms, operational workflows, resource repositories, visual management systems, and enterprise transformation support processes that strengthen organizational alignment, accountability, and execution consistency.

Commitment to Quality:
The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account - Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• STAR Transformation Operations Coordination:
  Partner with STAR leadership and enterprise stakeholders to coordinate operational activities supporting STAR-led transformation initiatives, organizational improvement efforts and enterprise engagement activities
• Enterprise Transformation Enablement Systems:
  Lead coordination and operational support activities for STAR-supported organizational improvement programs, engagement campaigns, conferences, and enterprise continuous improvement initiatives including the Implemented Improvement Idea Program and Executive Huddle
• Stakeholder & Executive Coordination:
  Manage cross-functional stakeholder relationships and operational coordinate activities for assigned enterprise initiatives, including executive communication, deliverable oversight, issue escalation, operational alignment, and sustainment of stakeholder accountability
• STAR Operational Planning & Governance Support:
  Coordinate operational planning activities, governance support workflows, implementation timelines, reporting processes, and execution coordination activities supporting STAR operations and enterprise transformation initiatives
• Initiative Oversight & Execution Management:
  Monitor operational performance, initiative progress, stakeholder commitments, execution risks, and transformation activities to ensure enterprise deliverables, organizational priorities, and implementation objectives are achieved effectively and sustainably
• STAR Transformation Communications & Adoption Infrastructure:
  Oversee operational communication and engagement activities supporting enterprise…