System Transformation Operations Facilitator

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an
authentic experience!

Reporting to the Director, System Transformation & Re-Engineering, Sensei, the System Transformation Operations Facilitator position is responsible for coordinating and operationalizing STAR-supported transformation activities, enterprise transformation activities, and organizational improvement systems within the System Transformation & Re-Engineering (STAR) department. This position serves as a key operational enablement function within STAR’s transformation support model and is responsible for strengthening the operational infrastructure, coordination systems, governance support processes, and execution disciplines that sustain enterprise transformation efforts and organizational improvement activities.

The System Transformation Operation Facilitator partners closely with STAR Leadership, STAR Facilitators, executive sponsors, operational leaders, and cross-functional stakeholders to support coordination and operational execution of STAR-supported transformation initiatives, governance activities, operational workflows, and enterprise engagement efforts. This role serves as a key operational liaison responsible for supporting execution alignment, communication, operational readiness, and sustainment activities across enterprise transformation efforts.

This role provides operational coordination and sustainment support for STAR-supported organizational improvement programs and engagement activities, including the Implemented Improvement Idea Program, Lean Annual Conference, and Executive Huddle. Additionally, the position oversees the sustainment of STAR operational infrastructure including governance support systems, communication platforms, operational workflows, resource repositories, visual management systems, and enterprise transformation support processes that strengthen organizational alignment, accountability, and execution consistency.

Commitment to Quality:
The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Five (5) years of demonstrated experience at a professional level in enterprise operations, transformation operations, program management, organizational improvement, operational excellence and/or cross-functional initiative coordination
• Experience must include leading or coordinating complex enterprise initiatives, governance activities, stakeholder engagement, operational planning, and execution management within a matrixed organization environment
• Demonstrated experience developing and sustaining operational workflows, governance processes, standard work, communication systems, and enterprise support infrastructure that strengthen organizational alignment, accountability, and execution effectiveness
• Prior healthcare experience
• Bachelor's degree from an accredited institution

• Master's degree from an accredited institution
• Certified trainer or group facilitator

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