Transformation Gemba Coach

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an
authentic experience!

Reporting to the Chief Transformation Officer, the Transformation Gemba Coach serves as a system-level enablement resource responsible for strengthening enterprise continuous improvement capabilities through Gemba-based coaching, standardization, and Lean methodology deployment aligned to System Transformation & Re-Engineering (STAR) transformation principles and delivery practices. This role focuses on building organizational capability for structured problem-solving, leader-led improvement, and coaching-based transformation support across STAR-sponsored initiatives.

Through direct observation of work, facilitation support, intake consultation, and leader enablement activities, the role reinforces enterprise alignment to Lean methodologies, operational excellence principles, and STAR transformation standards.

Operating within the STAR transformation delivery model, the Transformation Gemba Coach partners with leaders, sponsors, STAR facilitators, and STAR leadership to support initiative intake, triage, charter development, facilitation readiness and alignment of transformation resources to enterprise priorities. This role serves as a strategic advisor and capability-building resource responsible for strengthening problem-solving efforts, and reinforcing consistent application of STAR methodologies, facilitation practices, and enterprise improvement approaches across organizational initiatives.

This role operates in close partnership with STAR leadership to reinforce consistency in transformation delivery, enterprise problem-solving standards, facilitation practices, and organizational methodologies across STAR-supported initiatives.

Commitment to Quality:
The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Seven (7) years of demonstrated experience at a professional level in continuous improvement, enterprise transformation, organizational effectiveness, and/or operational excellence
• Experience must include leading complex cross-functional improvement initiatives, facilitating organizational change, applying Managing for Daily Improvement (MDI) principles, and supporting enterprise-wide transformation efforts
• Demonstrated experience developing and applying structured problem-solving methodologies, transformation frameworks, facilitation standards, coaching practices and operational standard work
• Experience partnership with leaders and stakeholders to strengthen organization capability, adoption, and sustained improvement outcomes required
• Prior health care experience required
• Bachelor's degree from an accredited institution required
• Master's degree from an accredited institution preferred
• Lean Certification preferred
• Change Management Certification preferred
• Executive or Leadership Coaching Certification preferred
• Project Management Professional (PMP) preferred

Expert…