Director of Client Services- Northern California

Job Details:

Job Location:

Corporate National Expansion - Rancho Cucamonga, CA 91730, Position Type:
Full Time, Salary Range: $ - $ Salary/year, Job Shift: Day, Job Category:
Property Management, DIRECTOR OF CLIENT SERVICES

The Director of Client Services reports directly to the Senior Vice President of Property Management and serves as a key advisor, providing strategic guidance, project management, and professional support on critical company initiatives and objectives. This role involves managing high-level administrative functions and overseeing a broad range of activities and projects as directed by the SVP, ensuring alignment with organizational goals and priorities.

• Serves as the business lead for the third-party property management line of business (Client Services) within the Property Management Department under the direct supervision of the SVP of Property Management.
• Leads and coordinates initiatives, activities, and strategies for new business and market development by identifying potential clients, initiating and cultivating relationships, soliciting business, creating and presenting formal business proposals and pitches, and following up to consummate the business transaction.
• Maintains and manages ongoing relationships with the Company’s existing clients by ensuring on-going client communication, soliciting client satisfaction feedback, addressing and resolving client complaints, concerns, and issues, and responding quickly and with urgency to client requests for information, updates, and reports.
• Due Diligence Coordination:
  Oversee and manage the due diligence process for all property acquisitions, dispositions, or operational changes, ensuring all aspects of the transaction are thoroughly examined. Director of Client Services will lead all interdepartmental conference calls when discussing 3rd party management and due diligence.
• Provides input into the annual business planning and budgeting process related to Client Services by establishing financial and client satisfaction goals, proposing and cost-justifying programs and investments that drive client satisfaction and growth, and developing tactical plans for achieving annual targets.
• Executes the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations for securing the Company’s business relationship with clients and/or the Company’s market position.
• Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities, decisions, and issues, and ensure effective management of the client communication process.
• Assists in developing promotional communication materials, brochures, new business pitches, and other collateral material, participates in preparing proposals and responses to RFPs for current and future clients, and promotes the Company by making compelling presentations about its offerings, services and benefits.
• Coordinates, implements, and finalizes due diligence assignments, and acts as liaison with brokers for new fee management business opportunities.
• Improves client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing and implementing innovative and cost-effective solutions.
• Regular or routine travel may be required to investigate new business opportunities, learn new markets, attend training programs, business meetings, client presentations, or other situations necessary for the…