Manager, Vendor Management

Job Details:

Job Location:

Corporate Rancho Cucamonga - Rancho Cucamonga, CA 91730, Position Type:
Full Time, Salary Range: $80,000.00 - $95,000.00 Salary, The Manager, Vendor Management – Property Operations oversees vendor management activities that support property operations across the organization. This role provides day-to-day oversight for vendor selection, qualification, onboarding, contract coordination, compliance monitoring, purchase order alignment, reporting, and process improvement. The Manager partners with Property Management and cross-functional departments to strengthen vendor practices, reduce operational and compliance risk, improve vendor performance, and support consistent service delivery across the property portfolio.

This position reports to the department Director and may oversee assigned Vendor Management staff.

• Manages vendor management processes for Property Management, including vendor selection, qualification, contracting, onboarding, monitoring, renewal, and offboarding.
• Provides operational guidance to Property Management teams on vendor needs, appropriate vendor use, onboarding requirements, documentation standards, and escalation pathways.
• Develops and maintains approved and preferred vendor resources based on service category, property needs, qualifications, performance, availability, and geographic coverage.
• Oversees vendor onboarding, setup, and change tracking, including documentation, request status, aging, approvals, delays, and completion.
• Manages vendor due diligence and risk review processes, including insurance, licensing, business information, certifications, service capabilities, and other required documentation.
• Evaluates vendor risk based on scope of work, service type, location, contract value, operational exposure, and applicable compliance or funding requirements.
• Coordinates review of vendor scopes that may involve prevailing wage or labor compliance considerations in partnership with internal subject matter experts.
• Partners with Risk Management and other stakeholders to address insurance requirements, vendor risk considerations, exception requests, documentation, approvals, and remediation.
• Coordinates vendor contracts, master service agreements, work orders, renewals, amendments, and related service documentation in partnership with Legal and other stakeholders. Partners with Property Management, Accounts Payable, Finance, Vendor Management, and other stakeholders to support consistent purchasing and purchase order practices.
• Identifies process barriers that prevent the use of qualified vendors or completion of purchase order processes and recommends practical solutions.
• Monitors vendor performance, service quality, responsiveness, compliance, contract obligations, corrective actions, and escalations.
• Serves as a business process owner or key program resource for vendor management systems, including Yardi, Vendor Cafe, Vendor Shield, Service Contract Manager, Net Vendor, Smartsheet, and other Company platforms.
• Develops and maintains dashboards, trackers, reports, and performance measures related to onboarding, compliance, contracts, insurance, due diligence, vendor performance, purchasing activity, and program operations.
• Develops and facilitates training, reference guides, procedures, communication materials, work groups, office hours, and other resources related to vendor management processes and systems.
• Oversee assigned Vendor Management staff, including workload coordination, coaching, training, priorities, service standards, and escalation guidance.
• Promotes accountability, consistency, timely communication, sound judgment, and continuous improvement across vendor management activities.
• Maintains confidentiality and exercises professionalism, diplomacy, and discretion when handling vendor, contract, financial, operational, employee, and Company information.
• Performs other duties and supports special projects as assigned.
• Attends Company-sponsored events related to team and professional development, which may occasionally include overnight travel away from the employee’s home.
• Knowledge of affordable housing, residential Property Management, facilities maintenance, construction, rehabilitation, capital improvement operations, or funded project compliance.
• Experience supporting vendor insurance reviews, exception processes, contract standardization, regulatory compliance, or third-party due diligence programs.
• Experience leading cross-functional process…