Center Operations Generalist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Senior Office Operations Center, Rancho Cucamonga, CA, US

Salary Range: $23.93 To $32.31 Hourly

Under the direction of the Centralized Service Manager, the Center Operations Generalist supports the achievement of Bank and departmental goals through the execution of operational responsibilities, advanced decision-making, and associate support.

This position serves as a subject matter resource to Centers and Departments by providing procedural guidance, resolving operational issues, and ensuring accuracy and compliance in account opening, documentation, and processing.

The role includes authority to review and approve documents and exceptions and serves as a backup to the Centralized Service Manager to ensure continuity of operations, effective oversight, and quality service delivery.

• Provides operational guidance and support to Center and Department associates on procedures, documentation requirements, systems, and regulatory requirements.
• Supports new account functions by reviewing and processing account documentation to ensure completeness, accuracy, and compliance with Bank policies and procedures.
• Reviews and validates Customer Identification Program (CIP) information and supporting documentation to ensure regulatory compliance.
• Performs required callbacks and verification steps associated with new account opening and maintenance activities in accordance with established procedures.
• Reviews, approves, and/or escalates operational documents, transactions, and exception requests in accordance with Bank policies and risk guidelines.
• Evaluates discrepancies, documentation issues, and exception items, and determines appropriate resolution or escalation.
• Oversees and/or performs monitoring and support activities related to IRA and HSA accounts, including reviewing reports, transactions, and records to ensure accuracy and compliance with IRS reporting requirements.
• Responds to CCPA requests by reviewing submitted requests, researching applicable customer information, and coordinating appropriate responses in compliance with privacy requirements.
• Assists Centers by responding to procedural and operational inquiries, researching issues, and providing timely and accurate guidance.
• Performs and reviews daily, monthly, and periodic reports and certifications to ensure operational accuracy, quality standards, and compliance requirements are met.
• Drafts, reviews, and maintains procedures, forms, job aids, and internal communications to ensure accuracy, consistency, and regulatory compliance.
• Identifies opportunities to improve operational processes, strengthen controls, and enhance efficiency and service quality.
• Assists the Centralized Service Manager with departmental projects, audits, reporting, workflow coordination, and operational oversight.
• Serves as a backup to the Centralized Service Manager by supporting associate guidance, workflow prioritization, and continuity of operations.
• Complies with, and stays abreast of, all policies and procedures and applicable federal and state laws.
• Provide, present, and promote the Citizens Experience to all external and internal customers.
• Other duties as assigned

This position does not have direct supervisory responsibilities; however, it may provide functional guidance and direction to associates and act in a leadership capacity in the absence of the Centralized Service Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree from a four-year College or University; or three to five years of banking operations, branch operations, deposit operations, support services, related financial institution experience; or an equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively…