Booth Administrator

Booth Administrator

Store:
Rancho Cucamonga.
Classification:
Non-Exempt.

The Booth Administrator plays a critical role in ensuring smooth and efficient front-end operations, overseeing customer service booths, lottery sales, money order transactions, wire transfer services, and other financial services offered at the customer service desk. This position requires a high level of accuracy, accountability, and leadership to support team members, handle customer concerns, and maintain compliance with store policies and financial procedures.

• Smile and greet all customers and team members while using the six steps of delivering extraordinary customer service.
• Responsible for practicing, supporting, and believing every day in Vallarta’s core values which are customer service, commitment, integrity, respect, humility, and teamwork.
• Exhibit leadership and act as an example for team members and customers; practice extraordinary customer service and team member engagement.
• Plan, organize, direct and control activities and operations of the department while following company rules, policies and guidelines.
• Effectively delegate, and manage personnel in regard to tasks, company rules, safety, schedules, behavior, appearance, personal development, good relations, and customer service.
• Supervise and train all booth department personnel to perform assignments according to job requirements, while maintaining effective team member relations.
• Cash payroll and government checks according to Vallarta’s policy using Check Cashing Program.
• Prepare and process wire transfer transactions according to Vallarta policy, federal and state compliance programs.
• Sell Lotto, Lottery Tickets (scratchers), money orders, postage stamps, and mobile time.
• Issue cash loans and change to Management for cashiers, receive cash pickups from Management according to Vallarta Policy.
• Balance Front End Cashier, Taqueria Cashier, and Self Check-Out tills.
• Answer incoming calls with a pleasant tone ensuring the caller is provided with extraordinary customer service.
• Serves as the compliance officer and ensures that Vallarta is in compliance with Bank Secrecy Act (BSA).
• Train all of booth department personnel on the Bank Secrecy Act (BSA).
• Responsible for completing the Reasonable Suspicious Report (SAR) and Currency Transaction Reports (CTR).
• Responsible for preparing manufacture coupons to be submitted to Headquarters for review on a biweekly basis.
• Review prior day booth services sales, and transactions for accuracy; ensure all services and transactions are processed as per Company policy.
• Order cash flow needed for booth and store operations, order supplies, forms and service-related products for booth. Responsible for daily balancing of the safe and store sales.
• Prepares daily store sales report for balancing of cashier and booth sales.
• Prepare daily bank deposits on time as scheduled for pick up.
• Prepare daily and monthly balance reports on time as scheduled.
• Ensure that all machines and programs used for services are working properly report problems to Booth Supervisor.
• Returns unclaimed team member payroll checks and lost and found to headquarters after 30 days.
• Review all customer service booth department invoices verifying quantity received and accurate Commissions.
• Attend meetings as required.
• Conduct annual evaluation on all booth team members.
• Write weekly team member schedules according to budget.
• Ensure a favorable department image with customers through a clean, attractive and friendly department.
• Responsible for ensuring team members take rest and meal period breaks according to Company policy.
• Correct and report unsafe acts by team members, unsafe conditions or report unsafe equipment immediately to the Customer Experience Manager, Store Director, or Booth Supervisor.
• Follow and promote company policies to ensure that team members are using their safety equipment.
• Report team member injuries and/or team member complaints of harassment or discrimination to the Customer Experience Manager, Store Director, or Booth Supervisor.
• Keep key personnel advised of whereabouts at all times.
• Abide by all store rules, and Company policies as…