Customer Service Specialist III​/II​/Utilities

Overview

This position might be perfect for you if:

• You enjoy working with people in a fast-paced environment and provide excellent customer service.
• You work well under pressure and can multitask.
• You like working with a team but also work well independently.
• You have strong communication skills and a positive attitude.
• You have a passion for learning the fundamentals of electricity.
• You are detail orientated and like to challenge yourself.

You’ll be responsible for:

• Providing excellent customer service to utility customers, City staff, consultants and contractors.
• Assisting and communicating clearly with the public by phone and in-person to process appropriate forms, service applications and plans for establishing electric service.
• Researching and answering customer inquiries related to Municipal Utility procedures, polices, functions and other service-related items.
• Understanding and enforcing applicable utility rules and rate schedules and can determine appropriate actions to customer account inquiries and requests.
• Administering and maintaining accurate monthly billing for utility customers and evaluates billing records and data.
• Processing customer payments and performs complex accounting functions within customer accounts which may require manual arithmetic calculations.
• Pursuing collections on delinquent accounts in accordance with utility collection procedures.
• Maintaining extensive records and retrieves data to complete various Municipal Utility reports.
• Reviewing service applications and plans to verify compliance with City and other applicable codes and standards. Calculates and collects fees.
• Utilizing multiple software applications to perform daily functions.

The ideal candidate for this position is a Customer Service Specialist III
. However, if a qualified Customer
Service Specialist III is not identified, applications may be considered to fulfill a
Customer Service Specialist II or I, based on the applicant’s qualifications, experience, and demonstrated competencies.

Customer Service Specialist III
Salary range: $4,946 - $6,671

Customer Service Specialist II salary range: $4,477 - $6,039

Customer Service Specialist I salary range: $4,257 - $5,745

For more Information visit the job descriptions here:

• Class Specifications | Customer Service Specialist III - Utilities | Class Spec Details
• Class Specifications | Customer Service Specialist II - Utilities | Class Spec Details
• Class Specifications | Customer Service Specialist I - Utilities | Class Spec Details

To learn more about additional Team RC perks, please visit the benefits tab located at the top of the flyer – please note that some perks may not be available for certain positions and may require approval.

Customer Service Specialist III

Education and/or Experience

Equivalent to graduation from high school and four years of experience performing customer service duties in a municipal utility; or any combination of training and experience that provides the desired knowledge and abilities.

Knowledge of Utility standards; service application processing and fee structures. Ability to read and interpret rules and regulations, electric rates, and apply them to service application procedures; perform basic mathematical computations; maintain related files and records; operate a computer accurately and use a variety of computer software; write reports and keep accurate records; understand and follow verbal and written directions; meet the public in situations requiring diplomacy and tact;

communicate effectively both orally and in writing; establish and maintain cooperative working relationships.

The Customer Service Specialist III is distinguished from the Customer Service Specialist I/II by more specialized knowledge and complete understanding of all areas of the customer service systems, policies, and procedures; and performs a variety of complex tasks in which working knowledge of the Municipal Utility is required.

Customer Service Specialist II

Education and/or Experience

Graduation from high school or equivalent and two years of experience performing customer service duties or any…