Customer Service Technician

Job Opportunity with California State Lottery

This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in Rancho Cucamonga, San Bernardino County! The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers.

This position also performs routine, semi-technical duties related to validation and payment of claims for California State Lottery prizes. This position requires a current Program Technician exam. If you need to take the exam or if your score has expired,  to gain list eligibility. This position is headquartered at the Rancho Cucamonga. This position is not eligible for telework.

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery? People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

May consider a Training & Development assignment. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement.

The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your Cal Careers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or Cal Careers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.