Loan Officer (Underwriter) 2 (AZ & CA)

Do you have experience helping people with financial and lending requests in a warm, caring, and friendly manner? Do you have a passion for serving the community through financial education? We’d like to speak with you!

The Loan Officer 2 role is responsible for developing and servicing consumer loans including auto loans and unsecured personal loan applications in order to determine credit worthiness of members. Approves consumer loans within their designated levels of authority that will mitigate losses to the credit union. Adheres to all policies and procedures of the Credit Union and provides lending knowledge to all ancillary areas in support of our lending functions.

Monday-Friday: 7:00am - 6:30pm

Saturday: 7:00am - 5:00pm

Sunday:
Future Possibility

• 1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
• 2. Actively participates in meeting the goals of the department and the Credit Union.
• 3. Provides excellent service by using a positive and professional tone to assists Members and Team Members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service.
• 4. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility. Promotes a harmonious work environment that motivates others towards team participation, goal setting/accomplishment and personal development.
• 5. Provides high quality service, defined as ensuring prompt and accurate lending decisions while identifying additional member benefit needs.
• 6. Assembles and evaluates loan application and approves/declines those that are within approved lending limits and in accordance with sound lending practices as set forth in policies and procedures.
• 7. Communicates with related team members, dealership partners and applicants to explain credit decisions and to obtain additional loan information and documentation.
• 8. Receives member applications, prepares loans for approval and funding while properly developing loans.
• 9. Identifies opportunities to cross-sell and up-sell options at all times, asking member for additional business. Maximizes opportunities to offer Arrowhead products and services to benefit members and enhance the quality and depth of member relationships and profitability.
• 10. Develops more innovative structuring for loans that may not meet standard criterion, but that still present viability in approval. The noted strengths should be well documented and provide for member service and meeting financial needs while mitigating any additional risk to the credit union loan portfolio.
• 11. Performs advanced review of earnings and financial condition of applicant to determine risk.
• 12. Verifies/investigates credit, employment, and other information.
• 13. Performs advanced analysis of financial and related data to determine ability to assume debt.
• 14. Approves consumer loans up to and within their delegated authority levels.
• 15. Recommends approval of consumer loans up to and with factors outside delegated lending authority.
• 16. Has complete knowledge of preparation of loan documents; required signatures, disbursement of funds, boarding of loans, and how to ensure member understands debt responsibility.
• 17. Maintains a good working relationship with internal and external customers.
• 18. Performs duties related to approving and processing loans including completing of all forms and compliance required for loan documentation, maintaining files, and researching and explaining various transactions to members and branch staff.
• 19. Processes and resolves all levels of loan and loan maintenance inquires or provides appropriate assistance.
• 20. Handles complex member disputes relating to loan decisions, working with branch, or call center teams or dealer partners as needed.
• 21. Capable of completing and processing reporting tasks as well as audit reviews within the lending area - this may encompass loan package review, file maintenance reports, or other…