Vice President, Collections; On-site, Rancho Cucamonga, CA)

Vice President, Collections (On-site, Rancho Cucamonga, CA)

Job Category
:
Collections

Requisition Number
: VICEP
003653

Full-Time

On-site

Showing 1 location

The Organization

Arrowhead Credit Union, one of California’s fast-growing financial institutions, is a federally chartered not-for-profit financial cooperative. We strongly believe in the philosophy of “people helping people.” With over $2.9B in assets, Arrowhead proudly serves more than 235,000 members across 20 branches.

Offering a full range of financial services, Arrowhead provides members with convenient access to their financial needs in one place, from checking and savings accounts to consumer loans, credit cards, and more.

Arrowhead Credit Union was founded in 1949, when a small group of San Bernardino County employees came together to support one other by providing small loans for their growing families. Today, the spirit of our humble beginnings lives on through our community outreach efforts and the Arrow Heart Foundation. Our 501(c)(3) organization champions hunger relief, educational equity, and support for the unhoused, among other initiatives.

The VP, Collections is responsible for leading and executing the strategy of the Collections and Loan Servicing departments, providing oversight of service delivery channels and creating processes to assist with preventing and mitigating Credit Union losses. This position ensures compliance with loan committee approvals, detection of deterioration in loan quality, and maintaining adherence to internal, state, federal, and local regulations.

Essential Functions and Responsibilities

• Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
• Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

• Leads by example with a positive and professional tone and demeanor when assisting team members and direct reports.
• Ensures Collections and Loan Servicing management provides proper support and development opportunities to team members.
• Leads, mentors, and develops managers and leaders, building strength and succession within the department.
• Presents a consistent presence in various organization collaborative events and initiatives to support Arrowhead’s service goals.
• Regularly collaborates with appropriate departments to ensure consumer and real estate lending practices are compliant.
• Models the practice of proactively managing member relationships to improve the probability of identifying and resolving issues.
• In partnership with the SVP, Lending:
  • Establishes and maintains credit risk and loan servicing frameworks, underwriting standards, and portfolio management practices.
  • Defines key performance goals to render the best service and business outcomes.
  • Prepares and presents credit quality, concentration, and portfolio performance reports to executive leadership and the Board of Directors.
  • Identifies loans that require review, shares findings with executive leadership, and recommends future credit information needs.
• Reviews, analyzes, and makes recommendations regarding Collections and Loan Servicing strategies to enhance department performance and outcomes.
• Monitors and responds to trends in the Credit Union industry regarding collections, foreclosures,…