IT Technician

What we offer

• Well Being
  :
  Benefits offered
• Growth
  : GMS seeks to provide our employees with growth and advancement, and we encourage promotion from within
• Paid Time Off
  : 1 – 3 weeks of accrued vacation based on length of employment; 56 hours of sick leave;
  Up to 3 Floating Holidays for personal observances; 10 Company observed Holidays
• Medical Plans
  :
  Anthem HMO and PPO;
  Medical Plan options;
  Dental Plans options;
  Anthem Vision Plan
• Other
  :
  Company paid employee Life Insurance;
  Supplemental Benefits – optional Life Insurance, Short- and Long-Term Disability; 401K plan

The IT Technician is responsible for overseeing daily IT operations, maintaining company systems, supporting end‑users, and ensuring secure and efficient technology functions across multiple facilities in California. This role performs hands‑on technical work involving servers, networks, workstations, security systems, and department coordination. The technician also supports IT staffing, system administration, troubleshooting, and the implementation of company-wide technology standards.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Daily IT Operations & Management

• Complete daily IT activities, requirements, and assigned projects.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluations, and disciplinary actions.
• Provide after-hours “on call” support as required using a company-issued phone.
• Maintain organization and cleanliness of IT office areas, equipment, supplies, data resources, and digital assets.

Systems Administration

• Set up and maintain Microsoft Exchange servers.
• Set up, configure, maintain, and troubleshoot servers and security credentials for all CA and FL facilities.
• Set up and manage security servers and access control systems.
• Manage computer operation scheduling, backups, storage, and data retrieval processes.
• Maintain, review, and update disaster recovery plans.
• Perform routine infrastructure and cybersecurity audits.
• Cross-Department & Multi-location Support
• Interface with all departments to provide IT support and gather information as needed.
• Collaborate with departments across CA and FL to ensure unified technology processes.
• Maintain consistency of information sharing and systems configuration across all facilities.
• Hardware, Software & Workstation Support
• Install and maintain hardware and software, including server and computer maintenance.
• Perform PC builds, repairs, and upgrades.
• Set up and maintain Apple and Windows workstations for all departments.
• Diagnose, repair, and resolve computer-related and office equipment-related issues.
• Manage inventory of IT supplies, hardware, and components.
• Perform hardware, software, and equipment asset management.

Networking & Connectivity

• Diagnosing and resolving issues involving bandwidth, network availability, and infrastructure performance.
• Support and maintain network connectivity for all locations, including phones, printers, peripherals, and copiers.
• Provide troubleshooting for network protocols and infrastructure components.

Security Systems & Infrastructure

• Maintain security systems, surveillance equipment, and infrastructure access control.
• Support company-wide security protocols and ensure adherence to security policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must possess leadership skills
• Ability to work in a fast paced, deadline driven, multi-tasking environment with ability to quickly adapt to changing situations and tasks
• Must remain up to date on all current IT related technologies and GMS/GMSe specific software
• Must be detail oriented and balance multiple projects simultaneously in a fast-paced environment
• Must possess the ability to successfully plan, prioritize and organize work activities and adhere to strict…