Senior IT Technician

Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of Team Logic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more. As a result, we are constantly providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.

• Bonus based on performance
• Free uniforms
• Training & development
• Flexible schedule
• Opportunity for advancement

The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

IT Technician will work jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience with an IT Managed Services Provider (MSP).
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.

• Minimum of five years hands-on experience configuring, trouble-shooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Excellent verbal and written communication skills. Comfortable working in client-facing environment to understand current / historic issues regarding their business and technology
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
• Results-oriented, self-motivated, energetic, professional, reliable and a team player
• Possesses strong organizational and time-management skills
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool is a plus

• CompTIA A+
• CompTIA Net+
• CompTIA Security+
• CompTIA Server+
• MCSA (Microsoft Certified Systems Administrator)
• MCSE (Microsoft Certified Systems Engineer)
• CCNA (Cisco Certified Network Administrator)

Compensation: $50,000.00 - $75,000.00 per year