IT Enterprise Applications Analyst

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

Support and proactively manage Bank applications to ensure maximum availability, performance, and security. Identify, troubleshoot and resolve application and system issues quickly and effectively. Collaborate with technical support staff, infrastructure engineers, vendors, project managers, and business users identify and address business requirements. Proactively monitor and plan system requirements and upgrade activities. Ensure applications comply with security, backup, and monitoring standards.

• Maintain awareness of and compliance with all policies, standards, and procedures, federal and state laws applicable to the job
• Troubleshoot and maintain production, test, and disaster recovery application environments to ensure compliance with security standards and meet availability and performance SLA targets
• Adhere to change management procedures and utilize sound business judgement when planning system maintenance, patches, and upgrades to minimize the impact to Bank operations and customers
• Collaborate with technical support staff, infrastructure engineers, vendors, project managers, and business users identify and address business requirements in the areas of process design, interface development, testing, user training, and implementation planning
• Maintain awareness of applicable technologies to identify and recommend enhancement and improvement opportunities
• Create and maintain application documentation (architecture, design, controls, data flow, support)
• Researches application issues, performs root cause analysis, present findings and recommendations to management and/or business units.
• Work with third party vendors during technical planning, implementation, deployment, and issue resolution
• Provide the highest level (Tier-3) technical support for configuration, management and maintenance of systems, applications and technology interfaces/integrations.
• Provide, present, and promote The Citizens Experience to all external and internal customers
• Other duties as they may be assigned

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions before and after hours of operational support.

Bachelor's degree or equivalent from four-year College or technical school; a minimum of three years of related experience and/or training; or equivalent combination of education and experience.

Specific job-related knowledge consists of Windows server, IIS, SQL administration. Experience with Fiserv applications is preferred; this includes Payments Processing and other Fiserv Premier solutions.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, business units and peers.

Ability to add, subtract, multiply and divide using a PC or calculator.

Ability to identify and resolve issues, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions, diagrams, and deal with several abstract and concrete variables.

To perform this job successfully, an individual should have advanced knowledge and experience with Microsoft server operating systems; general knowledge and experience with databases that should include Microsoft SQL Server and DB2. Execution experience and awareness of information security best practices, cyber security risk, and vulnerability management is required.