Information Technology Support Specialist

Job Title: IT Support Specialist (Onsite role)

Timing: 1st shift (Monday to Friday)

Pay rate: $35/- hourly on W2 with 05 PTO

Job Description:

• The Level 2 IT Technician provides technical support, troubleshooting, and maintenance for IT systems. This role requires proficiency in IT operating systems, strong communication skills, and the ability to diagnose and resolve issues effectively. The technician is detail-oriented, adaptable, and customer-focused, ensuring smooth operations and optimal performance of technology infrastructure.
• High school diploma or GED from an accredited institution.
• Knowledge and experience in troubleshooting and supporting hardware, software, and network-related issues.
• Familiarity with system installation, configuration, and maintenance of computer systems, software applications, and peripherals.
• Proficiency in diagnosing and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment.
• Experience in performing system upgrades, patches, and updates.
• Basic knowledge of IT security best practices and the ability to assist in the administration and maintenance of security systems.
• Ability to provide user support in accessing and utilizing various software applications and tools accurately.
• Knowledgeable about IT inventory management and maintaining organized hardware and software inventory.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Previous experience in a technical support role or similar IT position.
• Strong knowledge of computer hardware, software, and network troubleshooting.
• Basic understanding of networking concepts and protocols.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks effectively.
• Tools and network topologies.
• Possesses strong interpersonal skills to effectively interact and communicate with individuals at various levels within the organization.
• Demonstrates excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Exhibits strong analytical and problem-solving skills to diagnose and resolve IT-related issues efficiently.
• Detail-oriented with a focus on accuracy and precision in work tasks.
• Emerging technologies and industry trends.
• Works well both independently and collaboratively in a team environment.
• Displays a customer-focused mindset and is committed to delivering high-quality IT support and solutions.
• This position works primarily at a desk.
• It may require occasional travel within Howmet Aerospace's global manufacturing facilities.
• This role will be required to work off-hours as needed.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: sitting for extended periods of time; standing; walking; bending; kneeling; reaching; handling objects.
• Have exposure to high temperatures and dirty or dusty environments.
• The work will definitely require being in those types of environments.