UAT Administrator

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE
: to always do the right thing, to be yourself, to learn and evolve, and to execute
. Join our team where every individual takes pride in driving their role for shared success.

The User Acceptance Testing (UAT) Administrator provides administrative and testing support to the UAT team by assisting with test preparation, documentation, execution of predefined test scripts, defect tracking, reporting, and coordination of testing activities. This entry-level position works closely with UAT Analysts to ensure projects are organized, test artifacts are maintained, and testing activities are completed accurately and on schedule. The UAT Administrator supports day-to-day testing operations while developing knowledge of Aspire's products, systems, and business processes.

• Assist UAT Analysts with executing predefined test scripts.
• Document test results accurately and completely.
• Log defects, enhancement requests, and observations in Jira or other tracking systems.
• Verify fixes after developers resolve reported defects.
• Prepare test environments before testing begins.
• Create and maintain test data needed for UAT.
• Maintain testing documentation including test scripts, evidence, and release documentation.
• Assist with regression testing and smoke testing.
• Track testing progress and update project status reports.
• Schedule testing sessions and coordinate meetings.
• Organize project documentation in SharePoint or other repositories.
• Perform basic system validation using established procedures.
• Escalate issues requiring analyst review.
• Support Analysts during User Acceptance Testing cycles.
• Monitor assigned support tickets and provide updates.
• Participate in department meetings and training.
• Learn Aspire's insurance systems and testing methodologies.
• Maintain confidentiality and comply with company policies.
• Regular and predictable punctuality and attendance.
• Review all program’s manual raters.
• Other duties as assigned.

• High School Diploma or GED required;
  Associate degree preferred.
• 0–2 years of administrative, customer service, insurance, or technical support experience.
• Insurance experience preferred but not required.
• Basic proficiency in Microsoft Word, Excel, Outlook, Teams, and SharePoint.
• Ability to learn Jira, Apex, Atlas, ITC, and other business applications.
• Strong organizational skills and attention to detail.
• Good verbal and written communication skills.
• Ability to prioritize multiple assignments and work independently.
• Strong problem‑solving skills and willingness to learn.

• Ability to develop excellent working relationships with Staff, Clients and Insurance Partners.
• Ability to communicate with others effectively and friendly.
• Ability to communicate orally and in writing with others to explain complex issues.
• Ability to receive and interpret complex information.
• Able to represent the Company in a professional manner and contribute to Corporate Image.
• Able to consistently provide excellent client service.
• Ability to manage multiple projects and work assignments from a variety of staff.
• Work collaboratively with UAT Analysts and business teams.
• Maintain professional working relationships.
• Communicate effectively and provide excellent internal customer service.
• Follow instructions, meet deadlines, and maintain confidentiality.

• Position may be performed in a traditional office environment or remotely from an approved home office location.
• Work is primarily sedentary and requires prolonged periods of sitting while working on a computer.
• Frequent and continuous telephone interaction is required using a headset for most of the workday.
• Requires the ability to listen attentively, gather facts, and communicate clearly and professionally.
• Requires the ability to work efficiently with multiple computer monitors/screens and simultaneously navigate various software applications and…