Business Analyst

National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and after school programs, and family financial training.

National COREs Information Technology (IT) department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.

As an IT Business Analyst, you will help guide National COREs business in improving financial and property management processes, services, and software by straddling the line between IT and the business to support National COREs vision and strategies.

RESPONSIBILITIES The IT Business Analyst performs a variety of basic to advanced technical, administrative, and clerical tasks and maintains departmental service level agreements (SLAs) by providing excellent customer service. The IT Business Analyst will have strong data analytics experience.

Product and business knowledge. Demonstrate up-to-date expertise in our internal technology management systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.

Process improvement. Work with the Senior Business Analyst to identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.

Support and align efforts to meet customer and business needs.

Project management. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.

Manage budgeting and forecasting process.

Day-to-day. Provide and support the administration of business solutions by building relationships and partnerships with key stakeholders; resolve issues submitted by through the Information Technology Service Management (ITSM) solution; work with business partners to escalate issues, as needed; and maintain SLAs.Work with the Senior Business Analyst to identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results;

recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities. Day-to-day responsibilities may include:

Support and manage incidents and requests for National COREs business solutions technologies that may include:

Troubleshooting problems and or bugs within the platform

Creating, managing and maintaining user accounts, including onboarding and offboarding users. Provide data driven reports to various stakeholders

Escalating incidents…