Solution Developer II - Automation & Innovation Management

Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an
authentic experience!

Reporting to the Supervisor, Automation & Innovation Management, the Solution Developer II
- Automation & Innovation Management is an experienced, highly autonomous individual contributor responsible for independently identifying, designing, and developing automation solutions that improve efficiency, accuracy, and operational performance across the organization. This role evaluates workflows for optimization opportunities, delivers end to end automation with minimal oversight, and contributes to maturing the COE’s development standards, reusable components, and governance practices.

Commitment to Quality:
The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Analyze complex business processes and design scalable automated workflows using low code/no code tools and RPA platforms.
• Integrate automated workflows with internal systems using APIs, scripting, and programming logic, including implementing integrations and automation logic written in Python or JavaScript.
• Design, build, test, and deploy automation solutions ensuring solutions are reliable, maintainable, and aligned with business requirements.
• Improve existing workflows by identifying optimization opportunities and implementing enhancements
• Contribute to team standards and best practices for automation development, documentation, version control, testing, and deployment.
• Troubleshoot complex workflow failures, exceptions, and data issues across multiple systems or departments.
• Support AI and ML use cases, including chatbot workflows, retrieval-augmented generation (RAG), and evaluate model performance metrics.
• Collaborate with business partners, analysts, QA, and IT to ensure solutions meet functional, security, and quality expectations.
• Evaluate data sources and design effective data models or data transformations needed to support automation solutions.
• Support and guide Level I developers by reviewing solutions, sharing patterns, and helping establish development norms.
• Use version control (Git/Dev Ops) to manage code, contribute reusable components, and support team-level knowledge sharing.
• Prepare clear, detailed technical and process documentation, including requirements, design notes, and error-handling procedures.
• Research automation tools, industry trends, and emerging practices to recommend improvements or new solution approaches.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Education & Requirements

• A minimum of four (4) years of information systems experience required
• Four (4) years of experience of successful track record with:
  • Researching, designing, implementing, and managing RPA and automation projects
  • Leading efforts to test, validate, and evaluate new automation programs or enhancements
  • Identifying opportunities to improve…