Material Damage Supervisor

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE
: to always do the right thing,
be yourself,
learn and evolve, and execute
. Join our team where every individual takes pride in driving their role for shared success.

Reporting directly to the Material Damage Manager, you will be responsible for managing the processes and employees within defined groups comprising the material damage operations. This may be specific to Total Loss, Salvage, Material Damage Specialists (MDS) or Field and Direct Repair Facilities and warrant overlapping knowledge despite focus within a designated discipline.

The supervisor is responsible for timely claims handling resolution, adherence to Aspire Corporate Guidelines and application of Material Damage Department Guidelines.

• Responsible for managing a team of material desk auditors, total loss adjusters, or salvage specialists, and field appraisers.
• Be responsible for selecting and managing a staff of material damage specialists. This includes load leveling workload in the best interests of the company to drive cycle time; perform team member audits, mentoring staff; maintaining or exceeding metric objectives.
• Ensure ongoing adjudication of claims within company standards and industry best practices and regulations;
• Develop and maintain a tow and storage survey to be utilized to determine reasonable charges vs. unreasonable charges.
• Responsible for overall work product quality of subordinates;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
• Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations;
• Provide feedback to Management on process and system improvement initiatives for the department;
• Report to Management as soon there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise;
• Staff Training—Foster a highly focused training and development environment within your direct reports and also for the Claims Department;
• Comply with state and federal laws, Department of Insurance regulations, insurance carrier best practices and follow and enforce Aspire Claims Service’s and partner’s policies, procedures and work rules;
• Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations;
• Regular and predictable punctuality and attendance;
• Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department.
• Ability to achieve targeted performance goals.
• Be familiar with insurance company regulations for California, as well as any other states where Aspire conducts business.
• Provide appropriate and accurate reports for areas within your job responsibility.
• Ensure compliance with Insurance code regarding vehicle inspections after repairs.
• Other duties as necessary.

Requirements

• 7 plus years’ experience in Property and Casualty insurance industry;
• Extensive vehicle estimating experience.
• Must have a clear understanding of insurance industry practices, standards and terminology;
• Extensive experience handling property damage claims.
• Must be able to pass a background check;
• Must have the ability to work in a high volume, fast paced environment while managing multiple priorities;
• Must have a disciplined approach to all job-related activities;
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills;
• Must have strong managerial skills;
• Must have strong keyboard skills as well as proficiency in Windows and MS Office product;
• Work effectively with other managers and supervisors that may or may not report directly to you.
• Must have…