Claims Adjuster Trainee

Job Overview

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Under the close supervision of the Training Supervisor, the Claims Adjuster Trainee performs essential functions within a structured trainee classroom environment to develop the skills and knowledge required to investigate, evaluate, and resolve automobile claims.

• Successfully complete all assigned claims training programs in a classroom setting while demonstrating a solid understanding of the training material by achieving a cumulative score of 85% or higher on graded scenarios, quizzes, and the final exam;
• Maintain a high level of professionalism and consistently adhere to all company policies and procedures;
• Engage actively in learning sessions, demonstrating a clear understanding of the material covered;
• Investigate automobile claims thoroughly to gather relevant information;
• Evaluate claims to determine their validity and potential payout based on policy terms and conditions;
• Resolve automobile claims efficiently and in a timely manner, ensuring customer satisfaction;
• Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations;
• Stay updated on changes in regulations and company policies;
• Document all investigations, evaluations, recommendations, and action plans accurately;
• Maintain detailed and organized records in the claims management system;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
• Communicate effectively with claimants, policyholders, and other stakeholders through written and verbal means;
• Must maintain regular attendance and punctuality throughout the training program, avoiding unexcused absences or tardiness;
• Perform other duties as necessary to support the claims department and organizational goals;

• A 2 or 4 year college degree or at least 1 year of industry experience;
• Must have strong verbal communication skills when interacting with customers, agents, and both internal and external customers over the phone;
• Must possess strong written communication skills for preparing clear, concise, and accurate documentation;
• Demonstrated ability to type at least 35 words per minute with a maximum of five errors;
• Ability to work effectively in a fast-paced, high-volume call center environment with frequent background noise;
• Must be able to multitask and manage competing priorities effectively;
• Must have a solid foundation of personal organization, sound decision making and analytical skills;
• strong interpersonal and customer service skills;
• Ability to work in a fast-paced environment while managing multiple priorities simultaneously;
• Ability to remain calm and effective in high-pressure situations.
• Demonstrate empathy and patience with individuals experiencing loss or hardship.
• Accurate documentation and compliance with regulatory requirements.
• Ability to achieve targeted performance goals;
• Attendance is critical to meet performance metrics; must be reliable and on time.

• Ability to develop excellent working relationships with staff, clients, Partners and outside agencies;
• Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere;
• Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals;
• Able to represent the company in a professional manner and contribute to the corporate image;
• Able to consistently provide excellent client service.

Standard business hours apply, with occasional extended hours required to meet project deadlines or attend leadership meetings.

• Frequent use of computers, phone system, and claims management software.
• Call center environment with high call volumes.
• Requires flexibility to work shifts, including evenings or weekends as needed.
• Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules, and procedures).
• Must be comfortable navigating multiple systems and screens simultaneously.
• Requires clear, professional verbal communication and active listening skills.
• Fast-paced environment with performance metrics.
• Must be able to manage time effectively and prioritize tasks.

• Prolonged periods of sitting at a desk and working on a computer while working on a desk computer.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Ability to use standard office equipment such as computers, phones, printers, and video conferencing tools.
• Must be able to read and interpret documents, emails, and computer screens.
• Extended screen time is…