Setup Technician and Delivery Driver

Job Title:

Setup Technician and Delivery Driver Are you ready to combine technical know-how with top-notch customer service? As a Setup Technician and Delivery Driver, you’ll enjoy a vital dual role that blends hands-on technical expertise with reliable transportation and customer service. You’ll be responsible for setting up copiers and related technology and delivering the copiers to client sites. You’ll ensure both the product and customer experience meet AIS’ high standards.

If you enjoy a balance of physical work, technical problem-solving, and direct customer interaction, this hybrid role offers the best of both worlds.

Purpose:

This role supports AIS’s purpose “To provide technology that works and revolutionizes Client’s business with service they’ll fall in love with”.Major Goals:

On-Time Delivery Rate – 95% or better

Average Install Time - 2hrs per unit or less Network Integration Form (NIF) Setup Accuracy - 95% or better

Toughest Parts of the Job:

Manage safe transport and handling of equipment while ensuring accuracy and customer experience

Meet deadlines under varying conditions while following all laws and regulations

Handling periods of strenuous physical activity

Job Functions:

The Setup Technician and Delivery Driver is a critical member of our Logistics team responsible for the safe, timely delivery of equipment and accurate setup, configuration, and customer training of devices.

Daily responsibilities include but not limited to:

Delivery Safely load, transport, and deliver copiers and supplies to customer sites.

Ensure on-time delivery and accurate documentation of shipments.

Provide end-user orientation and basic training on equipment functions.

Follow DOT and OSHA safety guidelines for handling and securing equipment.

Maintain delivery vehicles, ensuring compliance with inspections and service schedules.

Setup and Installation Unpack, assemble, and connect copiers and related hardware.

Configure network settings (print, scan, fax) according to customer requirements.

Ensure complete and correct documentation of serial numbers

Perform quality checks to ensure devices are fully operational before handoff.

Customer Service Act as the company’s frontline representative during delivery and setup.

Ensure customer satisfaction by resolving installation issues promptly.

Secure customer sign-off for completed work orders.

Compliance and Safety Adhere to company policies on vehicle operation, equipment handling, and workplace safety.

Report accidents, incidents, or damages immediately.

Use proper tools (dollies, straps, lift gates) consistently and safely.

Warehouse Assist with processing daily incoming shipments.

Break down and dispose of cardboard boxes appropriately.

Ensure all warehouse tools and equipment are in proper working order and returned to their designated place at the end of each day.

Perform inventory management tasks including system updates, stock transfers, and physical counts as required.

Other duties as assigned.

Who we are:

AIS is a Premier IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California.

AIS’s Core Values:
We Adapt and never lose our Integrity to Surpass expectations
- We are AIS-NOW. This is aligned with the AIS Mission Statement:
Our mission as a Company is to Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies, and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community, and each other.

We offer a comprehensive benefits package including medical, dental, vision, life, 401(k) Savings Plan with company match, PTO program that includes vacation time, personal time, and volunteer time off. We offer recognition programs and incentive travel rewards. Company sponsored events, team building events as well as a robust Leadership Development Program.

AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued.

Knowledge and

Skills:

High school diploma or equivalent

Valid driver’s license with clean driving record2+ years’ experience in copier/IT equipment installation or delivery preferred

Strong mechanical aptitude and basic networking knowledge preferred

Ability to lift 55+ lbs with proper equipment and assistance

Excellent communication and customer service skills
#J-18808-Ljbffr