Patient Access & Billing Support Specialist

Position Overview

Eisenhower Imaging Center is seeking a highly organized and professional Patient Access & Billing Support Specialist to join our fast-paced outpatient imaging environment. This role combines patient-facing responsibilities with internal administrative and operational support.

The ideal candidate is detail-oriented, adaptable, and confident managing patient interactions related to billing, scheduling, and general inquiries while supporting day-to-day office operations. Strong communication skills, professionalism, and the ability to navigate multiple systems are essential.

Radiology or healthcare experience is preferred but not required.

• Answer high-volume inbound calls with professionalism, empathy, and efficiency
• Serve as a primary contact for patient billing inquiries using third-party billing software
• Assist patients in understanding charges, balances, and financial responsibilities
• Handle patient concerns and complaints with a calm, solution-oriented approach; elevate as needed
• Schedule and reschedule appointments for imaging, wellness, and related services
• Provide backup support to scheduling and front desk teams as needed
• Perform front desk duties including patient check-in, registration, and phone coverage
• Support accounts receivable processes, billing follow-up, and claims coordination
• Perform reporting and follow-up on reimbursement for high-cost radiopharmaceutical claims
• Maintain accurate patient and financial records across systems
• Utilize Excel, Quick Books (preferred), and internal systems for tracking, reporting, and coordination
• Maintain organized electronic and physical filing systems
• Provide administrative support to leadership, including special projects and operational initiatives
• Assist with office coordination tasks such as mail handling and internal communications
• Support physician-related administrative needs as requested
• Collaborate with internal teams to resolve patient, billing, and operational issues
• Adapt quickly and follow direction in a fast-paced, team-oriented environment

• High school diploma required
• Healthcare, radiology, or medical office experience preferred but not required
• Prior experience in billing, accounts receivable, scheduling, or administrative support strongly preferred
• Familiarity with Quick Books is a plus
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong communication skills with a professional phone presence
• Ability to handle sensitive financial conversations with discretion and professionalism
• Highly organized with strong attention to detail and multitasking ability
• Ability to work independently and collaboratively

• Organized, detail-oriented, and professional
• Strong verbal and written communication skills
• Calm, confident, and solution-focused in-patient interactions
• Ability to prioritize, pivot, and problem-solve in real time
• Dependable, proactive, and team-oriented

Benefits package – Medical, Dental, Vision, 401k & 401k matching, Life Insurance, Paid Time Off.

Opportunity for growth and compensation adjustment based on performance.