Donor Events Operations Assistant-Foundation Job Rancho Mirage area,California USA,Customer Service/HelpDesk

Job Summary

Default

Work Shift:

Day (United States of America).

Hours:

40 per week. Salary: $19.72 - $29.95.

Schedule:

Full Time (8 hour employee). Department:
Foundation.

Job Objective

Responsible for planning and preparing donor events set-up and take down, maintaining the supply inventory for all donor events, producing detailed tasks with high organization and communication, and ensuring donor satisfaction.

Qualifications

Education: Required:
High school diploma, GED or higher level degree. Preferred:
Bachelor's degree.

Experience: Required:
One year in a customer service role. Preferred:
Experience in event coordination, fundraising, client or customer‑based project management.

Reports To: Donor Engagement and Events Senior Director.

Skills, Knowledge & Abilities

Adapt quickly to changing priorities and unexpected situations.
Create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions.
Effectively communicate in a positive and professional manner.
Prioritize tasks and manage time efficiently to meet deadlines.
Use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications.
Work in a physically demanding job that may include lifting, carrying, pushing or pulling up to 50 pounds.
Work in various environments, including indoor venues, outdoor spaces and large‑scale event locations.

Essential Responsibilities

Demonstrates compliance with Code of Conduct and compliance policies, takes action to resolve compliance questions or concerns and report suspected violations.

Responsible for event set‑up and take‑down for Foundation; works irregular hours, including late nights and early mornings; manages vendor load‑in/load‑out and ensures professional and timely delivery from all vendors; treats venues, homes, and rental set‑ups with extreme precision, protection and cleanliness.

Tracks and maintains event supplies and inventory across multiple storage locations, balancing stakeholders’ requests and anticipating needs; keeps clear inventory of each storage area and manages a schedule of when items are picked up, borrowed, cleaned, and dropped off.

Coordinates the operations of the storage areas, including but not limited to contracting, moving, shelving, organization and coordinating with facilities on needs.

Schedules and ensures routine maintenance, necessary repairs and car washes are completed for Foundation Events Vehicles.

Requests and schedules with facilities for additional physical labor support and coordinates transportation, as needed per event and event leader.

Performs daily runs to suppliers, vendors, post offices, clubs, homes as needed.

Refills and orders, with approval, necessary equipment as needed.

Responds to needs and pivots tasks from Events Team.

Answers donor inquiries and accommodates, resolves or escalates issues in alignment with donor experience strategy.

Ensures 5-star Excellence of Eisenhower Health Foundation is delivered graciously and thoughtfully every day in operations and relationships, while being fiscally responsible.

Attends Foundation Events and facilities onsite execution to ensure expectations are met by vendors and successful outcomes.

Performs other duties as assigned.

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