Casino Ambassador

Job Details

Job Location:

Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270
Position Type:
Full Time

Meets and greets guests of the casino to ensure a high level of customer service is maintained by answering all guest inquiries concerning casino promotions, live entertainment, special events, and casino amenities. Enhances the growth of gaming revenues through the development of a targeted customer base by building relationships with premium‑valued guests.

• High school diploma or GED required.
• 2 years of experience in a casino customer service position.
• Excellent organizational skills, computer literacy, and the ability to work with all departments.
• Strong customer relationship skills, oral and written communication skills, and strong problem‑solving and analytical skills.

• Act as property ambassador for guests, providing outstanding customer service to guests and all other employees.
• Provide the highest level of ongoing guest service, resolving applicable guest concerns and inquiries.
• Be knowledgeable of and able to explain the games offered by the casino.
• Be thoroughly familiar with all casino promotions, including rules and guidelines for guest participation, the location where guests can enter the promotions, and advise guests accordingly.
• Be knowledgeable of all services and amenities; know the casino layout to assist customers in locating such services as restrooms, the cash cage, table‑games areas, the café, specific slot machines, etc.
• Act as a liaison between Marketing and the casino guest, communicating with both to expedite customer requests.
• Identify, initiate, and foster relationships with new and loyal guests that are deemed developmental.
• Enhance growth of gaming revenues by developing internal players identified by the Player Development Manager.
• Perform various customer service and marketing functions as directed.
• May assist security with I.D. checks when necessary.

Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

None

As per the ACGC Access Matrix.

None

To perform this job successfully, the individual must be able to stand, move, and work throughout the office area and properties, including walking up to 1½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. The individual may be subjected to a smoke‑filled environment. The work environment is usually moderate in noise but may increase when located in the casino environment.

Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lb. on an intermittent basis, and have sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi‑line telephone.