Director of Housekeeping

Job Details

Job Location:

Westin Rancho Mirage Golf Resort and Spa - Rancho Mirage, CA 92270

Position Type:
Full Time

Salary Range: $90,000.00 - $92,000.00 Salary/year

At Westin Hotels & Resorts, we are committed to empowering the well-being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well-being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best.

We’re seeking dynamic leaders who are adaptable, intuitive, and genuinely care about the well-being of both guests and associates. At Westin Rancho Mirage Golf Resort & Spa, we believe that together, we rise.

The Director of Housekeeping oversees all Housekeeping operations, ensuring exceptional cleanliness, presentation, and maintenance standards throughout the resort. This role provides strategic and operational leadership for housekeeping associates, public area attendants, laundry operations, and supervisory staff while maintaining a strong focus on guest satisfaction, associate engagement, operational efficiency, and financial performance.

• Lead all Housekeeping operations to ensure guest rooms, public areas, meeting spaces, and back-of-house areas consistently meet or exceed brand standards.
• Maintain exceptional levels of cleanliness, presentation, and guest satisfaction throughout the resort.
• Conduct regular inspections of guest rooms, public areas, laundry facilities, and operational spaces to ensure quality standards are achieved.
• Partner with Front Office and Engineering teams to ensure timely room availability and prompt resolution of maintenance concerns.
• Utilize guest feedback, service scores, and inspection results to identify opportunities for continuous improvement.
• Respond to guest concerns and service recovery situations with professionalism, urgency, and empathy.
• Ensure compliance with all health, safety, sanitation, and environmental standards.

• Recruit, interview, onboard, train, and develop Housekeeping leaders and associates.
• Provide ongoing coaching, performance management, and professional development opportunities.
• Conduct performance evaluations and administer corrective action in accordance with company policies.
• Foster a positive, inclusive, and high-performance work environment focused on accountability and teamwork.
• Develop department staffing plans and manage labor resources based on occupancy forecasts and business demands.
• Promote associate engagement initiatives that support retention and career growth.

• Manage departmental labor and operating expenses within approved budgets.
• Participate in annual budgeting, forecasting, and strategic business planning processes.
• Monitor productivity standards, labor efficiency, supply usage, and departmental spending.
• Control inventory levels for linens, guest room supplies, chemicals, and operating equipment.
• Identify and implement cost-saving initiatives while maintaining quality and service standards.
• Analyze departmental performance metrics and implement action plans to achieve financial objectives.

• Collaborate closely with Rooms Division leadership to support overall guest satisfaction and operational excellence.
• Partner with Engineering to ensure preventative maintenance programs support room quality standards.
• Work with Human Resources to support recruitment, training, recognition, and compliance initiatives.
• Participate in daily operations meetings, leadership meetings, and strategic planning discussions.
• Support resort-wide initiatives, special events, renovations, and capital improvement projects.
• Provide regular reporting to Executive Committee members regarding departmental performance, staffing, quality metrics, and financial results.

In addition to core responsibilities, this role may include:

• Developing and implementing departmental standard operating procedures.
• Monitoring productivity and quality metrics to drive continuous improvement.
• Supporting sustainability and environmental stewardship initiatives.
• Ensuring consistent delivery of Marriott and Westin brand standards.
• Identifying opportunities to enhance guest room and public space presentation.
• Supporting senior leadership through…