Director of Housekeeping

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #;}tr th { background-color: #;}About Westin At Westin Hotels & Resorts, we are committed to empowering the well-being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well-being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best.

We're seeking dynamic leaders who are adaptable, intuitive, and genuinely care about the well-being of both guests and associates. At Westin Rancho Mirage Golf Resort & Spa, we believe that together, we rise.

Position Summary The Director of Housekeeping oversees all Housekeeping operations, ensuring exceptional cleanliness, presentation, and maintenance standards throughout the resort. This role provides strategic and operational leadership for housekeeping associates, public area attendants, laundry operations, and supervisory staff while maintaining a strong focus on guest satisfaction, associate engagement, operational efficiency, and financial performance.

Key Responsibilities Guest Experience & Operations Lead all Housekeeping operations to ensure guest rooms, public areas, meeting spaces, and back-of-house areas consistently meet or exceed brand standards.

Maintain exceptional levels of cleanliness, presentation, and guest satisfaction throughout the resort.

Conduct regular inspections of guest rooms, public areas, laundry facilities, and operational spaces to ensure quality standards are achieved.

Partner with Front Office and Engineering teams to ensure timely room availability and prompt resolution of maintenance concerns.

Utilize guest feedback, service scores, and inspection results to identify opportunities for continuous improvement.

Respond to guest concerns and service recovery situations with professionalism, urgency, and empathy.

Ensure compliance with all health, safety, sanitation, and environmental standards.

Leadership & Talent Management Recruit, interview, onboard, train, and develop Housekeeping leaders and associates.

Provide ongoing coaching, performance management, and professional development opportunities.

Conduct performance evaluations and administer corrective action in accordance with company policies.

Foster a positive, inclusive, and high-performance work environment focused on accountability and teamwork.

Develop department staffing plans and manage labor resources based on occupancy forecasts and business demands.

Promote associate engagement initiatives that support retention and career growth.

Financial & Budget Accountability Manage departmental labor and operating expenses within approved budgets.

Participate in annual budgeting, forecasting, and strategic business planning processes.

Monitor productivity standards, labor efficiency, supply usage, and departmental spending.

Control inventory levels for linens, guest room supplies, chemicals, and operating equipment.

Identify and implement cost-saving initiatives while maintaining quality and service standards.

Analyze departmental performance metrics and implement action plans to achieve financial objectives.

Strategy & Collaboration Collaborate closely with Rooms Division leadership to support overall guest satisfaction and operational excellence.

Partner with Engineering to ensure preventative maintenance programs support room quality standards.

Work with Human Resources to support recruitment, training, recognition, and compliance initiatives.

Participate in daily operations meetings, leadership meetings, and strategic planning discussions.

Support…