Overnight Experience Specialist; Part Time

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

$27.32 /HR.

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities.

In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.

The Overnight Experience Specialist (Part Time) will be responsible for welcoming and checking out guests on the overnight shift, as well as assisting with guest requests and ensuring the night audit processes are completed. This position will integrate with all operating departments and be critical in setting up each day’s operations for success.

• Greets guests and checks them into or out from their guest-rooms, following established Sensei procedures. Assist guests with overnight valet/bell needs and guide guests through the Resort’s spaces.
• Makes and confirms Resort reservations for future guests following Sensei reservations procedures when the reservations team is unavailable.
• Manage intradepartmental communication to inform, update and follow-up on guest needs; creating daily pass-ons to ensure the next day’s operation is set up for success.
• Knowledgeable on Sensei by Nobu menu and In Room Dining menu, assisting guests with overnight orders in room or upcoming reservations.
• Ensure all tasks associated with the night audit process are completed, reporting any concerns to managers and the Director of Finance.
• Responds to guest questions either in person, on the phone, through email or texting system in a courteous and professional manner; provides information including but not limited to:
  The Sensei Way, Programming, Weekly Activity Calendar, Guide sessions, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
• Fulfills guests’ requests and ensure their stay is as pleasurable as possible;
  Empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot, resolve, and uphold the highest guest service standards.
• Work closely with overnight security to ensure the safety and security of all guests and the overnight team, resolving any potential disturbances that may occur and being aware of all fire/life/safety emergency procedures.
• Assist in directing the overnight cleaning process, answering any questions reporting any potential concerns to the housekeeping management.
• Maintains front desk and front drive area in a clean and orderly fashion.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing/shipping
• Ensuring the confidentiality and security of all guests
• Ensuring the confidentiality and security of all guests
• Perform all job duties in a safe manner and abide by all safety policies and procedures
• Adhere to all company and departmental guidelines
• Perform…