Support Specialist

Job Category
:
Community Relations & Development

Requisition Number
: SUPPO
023351

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• Posted :
  February 19, 2026
• Full-Time
• On-site
• Rate : $29 USD per hour

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The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Support the Gift Services Department in the management of all estates and charitable gifts through the use of electronic imaging and indexing as well as the maintenance of physical files, opening and directing mail, processing checks according to departmental policy, and opening new gift files. Provide administrative support in handling donor calls, report generation, drafting and sending correspondence, obtaining corporate signatures, distributing completed gifts, updating GEMS database, processing invoices and general administrative and clerical duties as required.

Transfer and liquidate stock donated to The Salvation Army. Provide support to the Gift Services Department to help ensure that the needs of all clients are served.

• Minimum of three years of office experience required in one or more of the following fields:
  Customer Service, Accounting, Banking, Legal, Office Management or Administrative or higher education courses in business or communication.

• Must be a Notary Public or become certified within 6 months of employment
• Accuracy and attention to detail
• Self-starter and willing to take initiative
• Ability to work within a team environment
• Strong use of the English language in verbal and written communication (grammar and spelling)
• Ability to initiate correspondence
• Ability to work in a fast-paced environment and maintain poise under pressure
• Ability to organize and prioritize tasks and complete them within allotted time constraints
• Excellent telephone and customer service skills and mindset
• General accounting or bookkeeping knowledge
• Strong analytical and research skills
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Ability to manage multiple projects

• Microsoft Word, Outlook and Excel, required
• Microsoft Access and PowerPoint, preferred
• Working knowledge of integrated database applications and ability to use new software programs with basic training

• Monitor divisional UBS brokerage accounts daily activity and ensure the timely sale and valuation of securities.
• Responsible for accurate valuation of securities and maintaining accurate and timely donor information in database systems.
• Apply recurring receipts to GEMS
• Assist with estate and gift processing as assigned
• Perform Notary Public service when needed to include verifying identity of signers, observing signing of documents, administering oaths/affirmations and other notary public duties.
• Enter income and expenses into GEMS
• Process address and banking changes in GEMS and with Kaspick
• Update and maintain information in GEMS in an accurate and timely manner
• Process check requests and transfers of funds
• Research real property profiles, online values, and taxes, and create physical files for the properties.
• Create new gift records in the GEMS database
• Run and distribute reports regarding securities handled by the Department.
• Sort, process, and record incoming mail for the Gift Services Department
• Record checks in asset database and transmit to Finance
• Prepare and scan documents into GEMS monitoring to ensure accuracy, image quality and completeness
• Maintain manual filing and retention of physical documents as required
• Obtain corporate signatures on documents as needed
• Process and reconcile payment of invoices and enter expenses into GEMS database
• Handle payment and tax document inquiries from gift annuity donors
• Provide duplicate 1099s and other documents as needed
• Send template letters as requested
• Send out new CRT and CGA packages to the field and to donors
• Process checks in the Access database and deposit to…