Member Service Representative I​/II – Randallstown Branch

BRANCH LOCATION

Randallstown Branch 8700 Liberty Road Randallstown MD INCLUDES SATURDAYS

MECU is a not for profit financial institution committed to helping its members and community by offering high quality financial products and services MECUs success in empowering our members to improve their financial well being and live better dates back to 1936 We seek service oriented professionals that will be champions for our members treat everyone with respect find ways to assist our membersco workers and help our community be a better place to live WE NEVER COMPROMISE THE MEMBER EXPERIENCE our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition

Under general supervision acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members Opens new accounts resolves issues and professionally handles members inquires face to face Provides a variety of transactional services for members accounts on deposit and loan products Ability to recognize additional financial service needs of the member and able to promote and explain these servicesproducts to the member

Under moderate supervision acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members Opens new accounts resolves issues and professionally handles members inquires face to face Provides a variety of transactional services for members accounts on deposit and loan products Ability to recognize additional financial service needs of the member and able to promote and explain these servicesproducts to the member Ability to assist with Teller functions Conduct on the job training for MSR I

Cross sell products and services based on member needs in accordance with the Credit Unions program standards

Tends to listens more than talk Leaves others with the impression that their thoughts opinions feelings and needs are important Helps others understand their feelings and their needs This compares favorably with the behavior of individuals who talk more than they listen leave others wondering whether perspective is important andor are not viewed as a potential sounding board that allows others to sort through and clarify their own feelings and needs

Assist members with routine account related requests such as Funds transfers;
Automatic funds transfers AFTs;
Stop payments;
Inquiries about bank deposit products and service charges;
Inquiries about ATM and Debit Card usage and limits;
Inquiries about checking and savings accounts transactions;
Inquiries about funds availability;
Check verification requests by third parties

Makes and fulfills commitments Has established a pattern of working independently meeting reasonable deadlines and accepting responsibility for his or her actions Willingly makes promises and fully intends to keep them Arrives at work on time and ready to contribute Shows up for meetings well prepared This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time meet deadlines and expectations or arrive prepared and ready to contribute Meets expectations for attendance and punctuality

Has established a track record of producing work that is highly accurate demonstrates attention to detail and reflects well on the organization Is personally committed to high quality work and encourages others to have similar standards This differs from those who cannot be relied upon to produce high quality work pay little attention to detail show little pride in a job well done andor set a poor example for co workers or direct reports Based on business needs and as determined appropriate by your supervisor or management the duties described above may change from time to time

High School Diploma general studies Required General Education Degree GED In Lieu of HS Diploma

Member Service Representative I Twelve 12 months Sales Teller Member  Service Experience Required Member Service Representative I Twelve 12 Financial Services Background Preferred Member Service Representative II Eighteen 18 months Financial Services Background Preferred

Proficient in the lending process including input funding maintenance Adherence to BSA the Privacy Act and Elder Abuse reporting is a requirement of the position Assist with lending up to and including…