Human Service Associate​/Support Planner; Randallstown, MD

Human Service Associate/Support Planner (Randallstown, MD)

Human Service Associate/Support Planner needed for our government client in Randallstown, MD. The Human Service Associate/Support Planner will provide on-going intense case management services to 45+ clients who are older or disabled in a private home or assisted living setting. One year contract position with possible extension or contract to hire consideration. The non-negotiable pay rate is $20.25 per hour.

• Perform in-home assessments to evaluate the health, cognitive, functional, and behavioral needs of participants, including reviewing general diagnosis and treatment, activities of daily living, and independent activities of daily living.
• Coordinate contacts to schedule in-home assessments.
• Conduct face-to-face interviews with participants, responsible parties, or service providers.
• Review and monitor medical documentation such as urgent care visits, hospital discharge plans, nurse monitor reports, InterRAI assessments, adult day care updates, and DDA program reports.
• Develop person‑centered plans of service (POS) and recommend revisions when necessary.
• Monitor implementation of services, community settings compliance, and OTP device utilization.
• Check ISAS and ensure timely completion of nurse monitor visits.
• Record changes in participants’ health and well‑being and evaluate the effectiveness of waiver and non‑waiver services.
• Advocate for clients with physicians, insurance companies, and other agencies.
• Document all case activity, including date, time, type of services and mode of service, for Medicaid billable services.
• Submit reportable events and incident reports as required.
• Investigate client complaints regarding quality of service.
• Attend annual and quarterly assessments and required monthly contacts for each client.

• At least two years of human service case management experience working with the elderly or disabled population.
• Bachelor’s degree in Human Services, Psychology, Public Health, Social or Behavioral Science.
• Ability to learn and utilize the Maryland LTSS computer system.
• Proficient in Microsoft Word, Excel and Access.
• Good written and verbal communication skills, including the ability to read and interpret regulations.
• Knowledge of medical conditions and terminology.
• Valid driver’s license, reliable transportation and a clean driving record; able to travel throughout Baltimore County.
• Completed CPR and First Aid training.
• Ability to work 8:30 am‑4:30 pm Monday‑Friday with a 1‑hour unpaid lunch; hybrid work schedule may be evaluated after six months.
• Pass background check and drug testing.

Weekly pay, health insurance, referral bonuses, a one‑time longevity bonus, holiday pay, and a Roth 401(k) plan. Certain restrictions apply.