Plumbing Account Manager - SPG Group

Location: Randolph, MA

Job :403

# of Openings:1

JOB DESCRIPTION

Account Manager – Service Projects Group (SPG)

Location

Reports To

Job Type

FLSA Status

Randolph, MA

Full-Time

Exempt

The Account Manager – Service Projects Group (SPG) is responsible for developing and managing client relationships while identifying, estimating, selling, and supporting the execution of commercial plumbing projects, including plumbing infrastructure, domestic water, sanitary/storm drainage, gas piping, fixtures, water heaters, backflow prevention, and related building systems. This position reports to the SPG Sales Manager.

This role operates as a “seller-doer” position, owning opportunities from initial customer engagement through project closeout. The Account Manager works directly with building owners, facility managers, property management firms, hospital engineering/facilities teams, and occasionally general contractors to identify building system improvement opportunities and deliver solutions ranging from small service projects to larger equipment replacements, infrastructure upgrades, code-compliance work, and system improvements.

Projects typically range from $10,000 to $250,000, with occasional projects exceeding $1 million. Most work is performed directly for building owners and facility managers, requiring strong relationship development and a proactive approach to identifying opportunities within existing client accounts. Experience working in hospital, healthcare, pharmaceutical, research institute and higher education environments is a strong plus.

The role requires strong relationship management skills, technical understanding of commercial plumbing systems (domestic water, sanitary/storm drainage, gas piping, fixtures, water heaters, backflow prevention), medical gas systems (per NFPA 99), and the ability to manage projects through the full lifecycle, including estimating, proposal development, project coordination, and financial closeout—while ensuring compliance with applicable codes including the Massachusetts State Plumbing Code (248 CMR) and medical gas standards.

Success in this role requires balancing customer satisfaction with disciplined financial management. The Account Manager is expected to develop profitable project opportunities, manage commercial risk, and contribute to the long-term growth and scalability of the Service Projects Group and the expanding Plumbing Division.

• Build and maintain strong relationships with building owners, facility managers, property management groups, and hospital/healthcare facility engineering teams
• Identify and develop project opportunities within existing and new client accounts across HVAC, plumbing, and medical gas systems
• Maintain regular contact with clients to understand facility needs, upcoming capital projects, code-driven upgrades, and medical gas and process pipe system requirements
• Expand relationships within existing client organizations to identify additional project opportunities
• Position Cox Engineering as the preferred mechanical, plumbing, and process pipe partner for system upgrades, replacements, and code-compliance work
• Develop annual account plans for key customers
• Identify and develop capital planning opportunities 12–36 months in advance to support customers’ long-term facility objectives
• Conduct periodic business reviews with strategic clients
• Actively grow the project portfolio through opportunity development and strong client relationships

• Walk project sites with customers to evaluate plumbing and process piping system needs, condition, and code compliance
• Identify project scope and develop practical, cost-effective solutions for commercial mechanical system upgrades, plumbing infrastructure improvements, medical gas system work, equipment replacements, and code-required projects
• Prepare project estimates including labor, materials, subcontractors, equipment, and permit considerations
• Develop and present proposals to clients
• Coordinate internally with Operations, Plumbing leadership, and the Master Plumber of Record to ensure pricing reflects labor…