Banker Randolph Branch

Job Description

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

As a Banker at Rockland Trust you will work in a Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. You will use your broad range of financial knowledge and communication skills to address customer needs, ensuring that each customer leaves satisfied today and for years to come.

• Meaningful relationships:
  We believe that Each Relationship Matters and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community:
  We believe supporting our communities is essential and are committed to helping those in need.
• Recognition & reward:
  We believe all colleagues should be recognized for their contributions.
• Training & development:
  We invest in our colleagues’ success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits:
  We offer a generous benefits package that supports health, financial security, and overall well‑being, including competitive compensation, performance incentive awards, health insurance, dental insurance, vision and pet insurance, a 401(k) retirement plan, long‑term disability and life insurance, child care reimbursement, tuition assistance, an award‑winning wellness program, and more.

• Support customer relationship development and transaction processing to help the bank meet its sales and service goals.
• Accurately and efficiently execute day‑to‑day transactional needs, including opening and processing all types of accounts, check cashing, balancing the cash drawer, performing settlement procedures, and processing withdrawals and deposits for consumers and businesses within established guidelines.
• Proactively cross‑sell bank products and services to existing and new customers using current tools and tracking systems.
• Make qualified referrals to business partners in areas such as investments, mortgage, and cash management.
• Complete the Home Equity application process, communicate and follow up on requirements, and complete the closing process.
• Achieve individual and team sales and service goals; participate in sales promotions.
• Use a needs‑based consultative approach to recommend products or services that enhance the customer’s relationship.
• Answer routine and complex questions concerning accounts, products, services, policies, and procedures; troubleshoot and provide follow‑through to ensure resolution.
• Maintain solid product knowledge by completing trainings and required certifications within specified time frames.
• Demonstrate self‑service channels, including ATM, Online Banking, and Mobile Banking.
• Utilize the Salesforce platform for customer interactions, conversations, and follow‑up.
• Create and foster a fun, respectful work environment in collaboration with the Branch Manager.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Adhere to operational, regulatory, and security policies while balancing customer relationships and risk of loss to the bank.
• Assume responsibility for additional reporting duties as required.

• Two‑year degree or equivalent job experience.
• Minimum 1 year of sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Successfully pass Level I Business Certification.
• Proficient in Microsoft Word and Excel with ability to operate office equipment.
• Strong verbal and written communication skills.
• Excellent organizational skills, with attention to detail and accuracy.
• Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment.
• Ability to work intuitively and find creative solutions to problems.
• High degree of professionalism and ability…