Pharmacy Patient Liaison; PCC - Specialty Pharmacy, Randolph

Drug Testing Required

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on‑site pharmacy staffed with a care team that includes Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost.

Pharmacy Patient Liaison (PCC)

Specialty Pharmacy

Full Time

• Navigate Electronic Medical Records (EMR) and manage documentation, prior authorizations, and financial assistance processes accurately and efficiently
• Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives, medication access, and patient care
• Exercise sound judgment to resolve complex patient care issues and elevate appropriately to ensure safety and quality
• Manage workload independently in a fast‑paced environment while demonstrating strong technical proficiency and problem‑solving skills
• Train, mentor, and support new staff to uphold operational standards and maintain high‑quality service delivery
• Document and triage patient interactions and pharmacy‑related concerns to ensure safe, coordinated care and medication adherence
• Foster trusting relationships with providers, care teams, ancillary staff, and patients to enhance collaboration, transitions of care, and patient retention

• Make outbound adherence refill calls to patients
• Answer inbound calls in a timely and friendly manner and evaluate problems and complaints and provide proper solutions
• Process prescription orders accurately and ensure to follow all proper billing procedures including Medicare part B

Must adhere to all of BMC's RESPECT behavioral standards.

• Requires a high school diploma (or state accepted equivalency)
• Must have a minimum of 4 years of pharmacy experience
• Pharmacy Interns must be in their 2nd year
• As part of the employment screening process, to be compliant with URAC (Utilization Review Accreditation Commission) requirements, employees hired into this role must pass a drug screen.

• AA or BA preferred

• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts.
• Must have/maintain national technician certification through PTCB or exCPT

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
• Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
• Other professional skills and qualities: organized, strong attention to detail, ability to self‑direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
• Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations.
• Must practice discretion and confidentiality as position deals with highly sensitive and private data.
• Ability to understand, explain, and actively promote the hospital's objectives through direct coordination and commitment to the program's goals.
• Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
• Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.

$26.92- $37.74

This range…