Pharmacist Outpatient

Pharmacy Patient Liaison - Mail Order Specialty Pharmacy

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes:
Pharmacists Pharmacy Technicians and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service thus driving better outcomes at lower cost. The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a hands-on approach to total quality patient care.

This position is considered essential to the growth and maintenance of the specialty pharmacy business line and is considered at the core of supporting health system operating margin. Management of specialty patients and their drugs is done in a manner that is similar to management of sales accounts. This hybridized role is a unique combination of patient service delivery and business performance.

The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing BMCs various tools and applications. Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Patient Liaison may be located in a clinical area seamlessly integrating with the clinic team (doctors nurses staff etc.)

is critical to the liaisons success.

Essential Responsibilities / Duties:

• Patient Relationship Development and Client Sales
• Patient Retention
• Personnel Responsibilities
• Operational Responsibilities

Job Requirements:

• Education:
  
  HS Diploma or G.E.D. required AA or BA preferred
• Certificates Licenses Registrations
  
  Required:
  
  Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the worked-in state by hire date. Technicians must have current active National Certification verified by PTCB or ExCPT.
• Experience:
  
  Must have 4-5 years' of pharmacy experience Pharmacy Interns must be in their 2nd year
• Knowledge and
  
  Skills:
  
  Excellent English oral and written communication skills required as well as ability to communicate professionally over the phone. Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients ability to explain required information to customers in a comprehensible manner.