Assistant General Manager

This is a fully onsite role in Randolph, MA. Salary is between $55,000-$60,000.

Jiten Hotel Management (JHM) is a leading hotel management company with over 20 years of expertise in customer satisfaction and operational excellence. Focused on properties in Connecticut, Massachusetts, New Hampshire, and New York, JHM has earned multiple accolades from renowned brands such as Marriott International and Inter Continental Hotels Group. JHM provides comprehensive services in accounting, payroll, renovation, franchise conversion, human resources, and legal consulting.

Employing over 600 associates across 12 hotels, JHM is committed to delivering exceptional service, ensuring long-term customer loyalty, and achieving above-average returns for its properties. The company's commitment to rigorous standards and hands‑on development has made its hotels high performers within competitive markets.

This is a full‑time, on‑site role for an Assistant General Manager at our property in Randolph, MA. The Assistant General Manager will oversee daily hotel operations, ensure exceptional guest experiences, and supervise staff to maintain high service standards. Responsibilities include managing budgets, supporting department managers, monitoring employee performance, and implementing strategies to enhance revenue and operational efficiency. This role also involves ensuring compliance with safety and regulatory guidelines and addressing guest feedback to maintain customer satisfaction.

• Strong leadership and management skills to oversee multiple departments and staff
• Expertise in financial management, including budgeting, forecasting, and financial analysis
• Operational knowledge of hotel management systems and processes, covering front desk, housekeeping, and guest services
• Skills in customer service, conflict resolution, and fostering long‑term guest loyalty
• Excellent problem‑solving, multitasking, and communication abilities
• Proven experience in the hospitality industry, preferably in a managerial role
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required by the role