Operations Pharmacy Technician​/Evenings

Operations Pharmacy Technician (40 hours, Days/Evenings) - Sign on Bonus

With intimate knowledge of pharmacy infrastructure, the pharmacy operations technician organizes and supports the peripheral services necessary to maintain consistent operation with limited disruption throughout the outpatient pharmacy department. While interacting with different professional levels within the department, technicians are expected to ensure the integrity and reliability of the day-to-day operations including but not limited to the pharmacy department's information systems, hardware and associated substructures.

Techn Mike provides ground support, quality management, logistical support and counseling to 7 different outpatient spaces, they also assist with implementations, projects, and training/development.

Department:
Retail Pharmacy - Admin

Schedule:

Full Time, 40 Hours, Days/Evenings

• Troubleshoot disturbances with pharmacy management systems, automated robotics, computer hardware, interface connectivity, mobile devices, networking, IVR, electronic prescription transmission, telecomm, and related issues that occur onsite submitted through hospital ticketing system.
• Ask clarifying questions, recreate or observe event, determine the level of impact, identify the defining cause, and weigh available solutions.
• Perform direct repair or procure replacement if appropriate, or enlist additional resources (vendor, IT, etc.) for resolution.
• Test effectiveness of provided solutions directly and determine preventative measures.

• Supports change аналог initiating by effectively adjusting work responsibilities due to new structures, processes, requirements or culture.
• Acquires technical and logistical knowledge of multiple systems (Qs1, Sendpro, etc.) to ensure understanding of system processes and integration.
• Provides consultation on system configurations to optimize system/program performance.
• Creates technical writings and documents for testing and training on product if not provided by vendor.
• Conducts comprehensive audit of new systems/products prior to go‑live.
• Conducts or coordinates staff training on product/system.
• Completes implementation signoff and transfers to appropriate team(s).

• Regularly evaluate pharmacy automation for optimal performance; develop reports to monitor shifting patterns in drug usage and make appropriate recommendations for modifications to optimize system performance.
• Perform physical modification to the drug real estate housed within automated robots.
• Audit internal maintenance processes and coordinate vendor related maintenance of automation devices, hardware and software for six separate robotic dispensing systems across five pharmacies.
• Responsible for software upgrade of pharmacy information systems: review upgrade specifications, identify direct benefits, determine necessity, and perform quality assurance testing in a test environment as feasible.
• Provide recommendations (approve, delay), coordinate petite installation onto production, and monitor post‑application activity.
• Inspect multi‑site management system for transaction failures and perform transaction recovery through resubmission.
• Provide remedial training to affected personnel on processes in accordance with policies, procedures and standards.
• Participate in evaluation of current processes, recommend effective changes, develop and apply approved process revisions.
• May hold a seat on the Outpatient Pharmacy Quality Improvement Committee, providing operational support for quality initiatives across all worksites.

• Oversees pharmacy management system settings including user access, store level options, workflow settings and delivery of reports.
• Monitors PDC consumable usage; procure quotes, invoices, and recommend adjustments.
• Tracks and allocates printers, workstations, registers and other hardware under contract.
• Physically performs installation, removal and/or disposal of hardware across گئی locations.
• Obtains quotes, PO#, and purchasing of hardware; installs hardware when received and ensures configuration.